Customer Solutions Specialist I (Hybrid In Office 10 daysMonth) at National Guardian Life Insurance Company

We are adding a Customer Solutions Specialist I to our team! This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs. Who We Are:Since 1909 National Guardian Life Insurance Company (NGL) has been one of Americas most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for lifes journey giving people the financial stability careful guidance and peace of mind to lead a life filled with confidence dignity and grace.NGLs Core Values integrity dependability collaboration compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders partners funeral homes and each other. We believe in creating an inclusive welcoming environment for all where diversity is celebrated and everyone is encouraged to live their best most authentic self. We offerEmployee Resource Groups for employees to get involved learn network and offer professional and personal development opportunities.With over 100 years of experience our passion is to serve people.Learn more.A Day in the Life:This position provides an opportunity to demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication. The Customer Solutions Specialist I is responsible for phone support submitting service requests and written communication according to procedures and focusing on customer retention by providing a high level of friendly compassionate professional and responsive communication. A thorough understanding of processes and procedures across various product lines and an ability to achieve consistent performance metrics is required. It is also just as important to contribute to and maintain a positive healthy team-oriented culture. Work is performed under general supervision. Primary Responsibilities:Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutionsSkilled in writing clear and detailed notes and instructions on each call Effectively writes emails letters and other forms of written communication with external customers needing documentation or letters Leverages resources and reaches out to others when needing support or assistance with escalated situationsUtilizes various systems to locate applicable information and details for each callAccountable for personal growth and performance metricsContributes in a supportive and positive manner with coworkersWorks across the team to ensure coverage with incoming calls and written communicationCompletes assigned processing work projects tasks and/or milestones by agreed upon due dateSuggests solutions that meet the immediate and potential future needs and requests of our external and internal customersSchedule: This is full-time hourly position with a schedule of 8:30am-5:00pm CST Monday - Friday; with a minimum of two (2) days in the office each week; or as needed for department coverage.Essential to Your Success:Strong oral and written communication skills that convey confidence professionalism and empathyAbility to follow procedures for processing and professional phone conversations as well as hold/transfer proceduresGeneral computer knowledge with the ability to learn NGL SystemsBasic typing skillsGood analytical and critical thinking skillsAbility to work in a team environmentDetail oriented and organizedAbility to gather analyze and record information skillfullyAbility to complete tasks while talkingEducation Requirements:Minimum:High School or GEDPreferred: OtherWisconsin Preneed CertificationLOMA 280 and 290 with ACS goalYears of Experience:One to two years of customer service call center experience preferredWhat We Offer:At NGL we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.Benefits:20 days of Paid Time Off growing to 25 days after 5 years11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)Health care dental and vision plansUp to $1500 (Family) or $1000 (Single) annually towards a Health Savings AccountAnnual bonus based on company performancePaid Parental Leave401(k) match up to 9%Paid Sabbatical after 8 yearsPaid Volunteer TimeEducation Assistance ProgramEmployee Recognition ProgramAnd much more!Click hereto learn more about our comprehensive Total Rewards program.NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race color creed religion national origin ancestry citizenship status age disability sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws.NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.Required Experience:Junior IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1