Customer Success Associate at FF Inc

Located in Los Angeles CAAre you passionate about helping customers succeed while driving growth and expanding revenue Were looking for a Customer Success Associate who thrives at the intersection of relationship management and this role youll be the primary point of contact for a portfolio of clients helping them unlock the full value of our product while identifying new opportunities for upsell renewal and long-term retention.This is more than supportits about driving client outcomes and growing revenue through strategic conversations strong rapport and a deep understanding of customer goals.What Youll DoOwn and manage a book of business serving as the trusted advisor and point of contact for each clientProactively engage with customers to ensure satisfaction product adoption and ongoing return on investmentIdentify expansion opportunities such as upsells add-ons or feature upgrades and collaborate with the sales team to closeLead renewal conversations with a focus on long-term value and retentionTrack customer health usage metrics and satisfaction scores to flag risks and intervene earlyDeliver onboarding product training and strategic check-ins to drive client successCollaborate cross-functionally with Product Support and Marketing to surface feedback and advocate for client needsMaintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpotWhat Were Looking ForEarly career talent wanted: 0-3 years experience in a customer centric roleStrong relationship-building and communication skills comfortable speaking with decision-makersA consultative value-driven mindset with an ability to spot growth opportunitiesDriven goal-oriented and energized by KPIs tied to retention and revenueFamiliarity with CRM tools and customer success platforms such as Salesforce Gainsight or HubSpotExperience in SaaS tech or a subscription-based model is a plusWhat We OfferCompetitive base salary plus commission or performance bonusesOpportunities for advancement into senior customer success or account executive rolesComprehensive onboarding training and career development supportCollaborative fast-paced team culture with plenty of recognitionHealth benefits paid time off and flexibility including remote or hybrid work options Required Skills:cross-functional collaborationcustomerupsellingrenewal managementsales collaborationkpi managementcustomer health trackingcustomer satisfactiononboardingclient retentionhubspotupselltrainingproduct trainingrenewal conversationsrenewalcommunication skillsstrategic conversationscommunicationcrm toolsgoal-orientedsaas experiencerevenueproduct adoptionconsultative mindsetconsultative approachsalesrelationship managementcustomer engagementcustomer success platformscustomer successcrmsalesforcesaas Key Skills English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering Employment Type : FULLTIME Experience: years Vacancy: 1 Monthly Salary Salary: 45000 - 65000