Customer Success Manager, AI Tech Learning and Enablement at JPMorganChase

DescriptionElevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations onboarding and product evolution. Enhance engineers journey by delivering Generative AI skills and new ideas to drive adoption and productivity.As a Customer Success Manager in AI for Tech team you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and activities as a core contributor of the team. You will be instrumental in advancing the engineers journey by imparting Generative AI skills and new ideas to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration feedback sessions and deep product knowledge to cultivate a culture of continuous learning and proficiency.Job responsibilitiesDrives product adoption expansion and retention activities to maintain a healthy customer baseConducts regular and proactive account meetings to share best practices provides use case demonstrations to illustrate key product functionality communicates future releases and gathers feedback on the impact the product and its features have on our customers business needsGuides customers through the onboarding process and sets up the product according to customer requirements leveraging a deep understanding of our products and their capabilities including new features and other enhancementsTracks key success metrics and provides data and feedback to the Product team to inform new features and prioritiesDesign and implement training programs that elevate engineers skills in Generative AI recommending effective proficiency and can effectively apply AI technologies in their workDevelop strategies to promote the adoption of Generative AI solutions enabling engineers to enhance productivity and achieve their plans of the futureFoster a culture of continuous learning by providing ongoing educational opportunities and resources that keep engineers updated on the latest AI advancements and new ideasFacilitate collaboration between engineers and cross-functional teams to integrate Generative AI solutions into their workflows maximizing their potential and contributing to organizational innovationConduct regular feedback sessions with engineers to gather insights and refine training content improving alignment with their unique needs and activitiesLeverage deep product knowledge to provide expert guidance and mentorship helping engineers navigate and succeed with Generative AI solutionsEmpower engineers by providing tools and resources needed to effectively leverage AI technologies driving their success and growth within the organization. Identify opportunities for innovation and growth through the effective use of Generative AI contributing to the organizations strategic plans of the futureRequired qualifications capabilities and skills5 years of experience or equivalent expertise in customer success roles in product or technologyDemonstrated ability to influence product adoption and customer retentionExcellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levelsProven ability to learn new technologies and teach it to othersComprehensive understanding of Dev Assist tools technologies concepts and practices enabling effective support and guidance for engineersDemonstrate ability to drive product adoption and enhance proficiency in Generative AI technologies ensuring engineers can leverage AI solutions effectivelyExcellent communication and interpersonal skills capable of engaging and influencing stakeholders across various levelsProficiency in journey mapping and process mapping to identify and address areas for improvement in engineer workflowsStrong leadership project planning and execution skills to effectively manage learning initiatives and drive results.Ability to deliver clear concise presentations training sessions and workshops that enhance learning and proficiency good analytical and problem-solving skills with the ability to make data-driven decisions and prioritize features based on engineer needs and business plans of the futureGood focus on understanding and addressing customer needs with a demonstration of improving customer satisfaction and engagementPreferred qualifications capabilities and skillsExperience in a business to business (B2B) environment or as a colleague in a customer environmentGood analytical and problem-solving skills with the ability to make data-driven decisions and prioritize features based on engineer needs and business activitiesSpecialized knowledge or certification in Generative AI technologies and their application in engineering contextsFamiliarity with Product Development Life Cycle (PDLC) and Agile development in Software Development Life Cycle (SDLC) along with a solid grasp of DevOps practices methodologies and toolsRequired Experience:Manager Key Skills Aerospace Engineering,Data Entry,Business Management,Flexcube,Contract Employment Type : Full-Time Experience: years Vacancy: 1