Customer Success Manager (CPG) at JonnyPops

Who We Are:At JonnyPops our team is empowered to make an impact at work every day from producing high-quality innovative frozen novelties to spreading kindness onepopat a time. We look for bright and ambitious individuals who seek out challenges thrive in fast-paced and high-growth environments align with our core values and get fulfilment from seeing their work transform the world around them.Based in Elk River MN JonnyPops develops manufactures distributes and markets frozen novelties. Retailers from coast to coast including Target Costco Walmart Publix Kroger Cub along with thousands of regional and local grocers make JonnyPops part of their assortment.Growing from a dorm room start-up in 2012 JonnyPops mission is to make A Better Pop for a Better World! JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes akinddeed spreading kindness every day.Joining JonnyPops is an exciting opportunity to be part ofhigh-growth brand and have a direct impact on the companys success. Join our team and help us makeA Better Pop for a Better World!What You Will Do:The CustomerSuccessManager is thesingle-threaded owner for supply chain success acrossitsassignedmajor retail and/or distributor accounts. The role isaccountableto customer satisfaction and does this through ensuring strongDC-level inventory health flawless new-item launches zero out-of-stocks andspoilsreduction all while driving lower total landed cost for both us and the customer.Responsibilities:Daily collaboration withinternalCustomer ServiceLogistics and Supply Planningteam to translate your inventory pushes/pulls into perfect frozen shipments.Primary communication withsetof customers to ensure supply chain executionisexceedingexpectations anddrivingcustomer satisfaction.Leadservice-level and inventory health updates in customer QBRs and joint business planning sessions.Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.Ownandmanage toanin stockrateof98.5% across every DC inassigned accounts.Lead new-item launch supply planning from 90 days pre-ship through90 dayspost-ship:Own end-of-life and discontinuations: create and execute run-out plans that achieve <0.3% spoils on exiting SKUs.Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs no post-promo spoils).Drive continuous cost-to-serve reduction:Optimizecustomer MOQs order cadence and lead timesShift volume from LTL to TL where possibleEliminatepremium freight caused by late forecast changesKey Skills:Communication andinterpersonalskills:strong ability to collaborateand communicate with internal and external stakeholders to meet customer needs. Ability tomaintainand buildlong lastingrelationships.Strong problem-solvingskills:ability toproactivelyidentifyissuesand workbothcross-functionallyandexternallyto resolveandexceed customer expectations.Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals.Analytical skills:comfortable with data dashboardsand deriving insightsExperience with onboardingcustomerprograms QBRs/EBRs and success planning methodologiesHighly organized with the ability to manage20-40 accounts and with multiple buying teams per account.Empathy resilience and a genuine passion for customer outcomesProventrack recordofretainingand growing customer accountsRequirements:3years frozen or chilled CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning rolesExperience working with retailers in theConsumer PackagedGoods industry.Food Safety Requirements:Clearly reflect food safety and quality as part of the JP brand when planning and executing projects and while interacting with relevant external stakeholdersCommunicate customer concerns or complaints promptly to relevant leadership e.g. Supply Chain FSQA Regulatory ProductionFollow systemwide GMPs when on the manufacturing floor as required of all JP personnelJob Type:Full-timeBenefits:401(k)Dental insuranceHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule:Monday to Friday(40 hoursper week)Expected Pay:$Work location:In personPlymouth MNJonnyPops offers a competitive benefits package which includes the following: Medical/Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO/PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions. Required Experience:Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Department / Functional Area: Supply Chain Experience: years Vacancy: 1 Yearly Salary Salary: 90000 - 110000