Customer Success Manager NYAustin at Agora

Were Agora a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital streamline operations and communicate. Our Investment Management platform helps firms raise and retain more capital improve investor satisfaction and simplify complex processes. We do this by automating back-office operations enabling seamless investor communication and equipping teams with advanced tools to elevate their real estate marketing efforts.As a Customer Success Manager at Agora you will be the trusted partner for our clients guiding them throughout their journey and ensuring they get maximum value from our platform. Youll work closely with cross-functional teams to support adoption drive retention and build long-term relationships that lead to mutual success.What are we looking for: Build and nurture strong relationships with our clients to understand their needs and ensure their successEmpower customers to connect their goals and challengesTake ownership of new accounts and manage their onboarding teaching them how to use the platform and technologyBuild own and execute client success and engagement plansSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapBe the main point of contact for your clientsGet on calls with clients according to their subscription and needs (weekly monthly bi-monthly)Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agoras array of products and provide innovative and creative solutions even when clients havent asked for them.Equal opportunity: Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status disability and veteran status.Requirements:At least one year of experience in B2B SaaS as a customer success ManagerProficient in English - Superb written and verbal communication skillsExperience working with international clientsStrong customer-facing and presentation skills with the ability to establish credibility with executivesProficient at building online onboarding & ongoing processAbility to take initiative and adaptPositive attitude empathy and high energyCompensation: For candidates based in New York the salary range for this role is $65000$75000. Compensation for candidates in other locations including Austin will be determined based on regional market rates and experience. Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Remote Experience: years Vacancy: 1