Customer Success Manager at Sonio

About SonioEach year 140M children are born. Birth defects affect 1 in 33 births in developed countries and in 50% of cases they are not detected during prenatal examinations. Prenatal medicine is particularly complex and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database Sonio aims to become the reference tool to help practitioners improve screening reduce diagnostic errors and optimize pregnant womens medical path.Sonios mission is to improve womens and childrens health by promoting access and quality of care through technological innovation medical expertise and collective intelligence.About the roleYoull join the customer success team at an early stage in our go-to-market. Youll have to act as a strategic partner to our users analysing usage & adoption to maximise the value they get from Sonio. Reporting to the lead Customer Success Manager your main tasks will be:Support initial adoption working with the sales & implementations teams to identify key stakeholders & lead training sessionsLead customer relationships with your portfolioPerform data-driven analysis to propose new configurations & strategies to maximise product adoptionProactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retentionAbout the profileSonio is a mission-driven company so interest in our mission is critical. Other requirements are:Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts and convey them into business-relevant notionsUser-centric strategic thinker at ease with analyticsTeam player and ability to work transversallyYou are willing to perform technical tasks (you dont need to have previous experience here but should be willing to learn) to perform product configuration autonomouslyLocalisation: Boston or New-YorkSalary: $90k - $120k 10% bonus - The package is flexible depending on seniority; we can share our internal if needed.Sonios BenefitsHealth Insurance (Medical plan vision dental) - up to 30000$ per year FSA & HSA 401(k) - up 4% of your salary matched Life Insurance - covering 2 times your salary up to $200k An attractive Parental Policy for primary and secondary caregivers 20 PTO 1 week offered between Christmas and New Year Offices in Boston (HQ) & New York (incl. free breakfast drinks & gym) Flexible hours & remote policies Commuter Benefits One offsite per year in France & regular team building with US team Ongoing trainings and continuous opportunities for professional growth and development specifically unlimited access to coachingWe move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us please follow up at Required Experience:Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 95 - 120