Customer Success Manager, U.S Defense and Intelligence at Planet Labs PBC

Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.About the Role:The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. & Canada Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them.This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week.Impact You'll Own:Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on both U.S. and Canadian accountsEnsure successful onboarding, training of new customers, and effective use of productsProvide hands-on training and support to help customers effectively use Planet's platforms, data, and solutionsAssist customers to expand their usage and adoption of our productsBring geospatial and mission knowledge to every interaction, acting as a trusted technical advisorServe as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomesProvide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goalsMaintain consistent communication with customers throughout the contract lifecycle and escalate issues as neededCollaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experienceIdentify and drive expansion opportunities while managing renewals through strategic collaboration with Account ExecutivesWhat You Bring:4+ years of experience in Customer Success, account management, or related fieldsExperience collaborating with the U.S. Department of Defense and/or Intelligence CommunityExcellent orientation towards delivering solutions and value to clientsProficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectorsExcellent problem-solving abilities and a proactive approach to workAbility to multitask, work independently, prioritize, and manage time effectivelyTechnical experience in remote sensing platforms and solutionsExcellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teamsExperience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalentFlexibility and willingness to travel as requiredWhat Makes You Stand Out:Active or ability to obtain and maintain a TS/SCI ClearanceExperience with Canadian DND or ICExperience supporting GEOINT missions in the U.S. or CanadaTechnical affinity around APIsPython scripting experienceApplication Deadline:January 14th, 2026, 11:59pm PSTEAR/ITAR Requirements:This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.Benefits While Working at Planet:These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.Comprehensive Medical, Dental, and Vision plansHealth Savings Account (HSA) with a company contributionGenerous Paid Time Off in addition to holidays and company-wide days off16 Weeks of Paid Parental LeaveWellness Program and Employee Assistance Program (EAP)Home Office ReimbursementMonthly Phone and Internet ReimbursementTuition Reimbursement and access to LinkedIn LearningEquityCommuter Benefits (if local to an office)Volunteering Paid Time OffCompensation:The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.US National Salary Range$83,040—$103,760 USDWhy we care so much about Belonging.We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.Accommodations:Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [email protected] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.