Customer Success Operations Intern at Workato

About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .Why join usUltimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley please submit an application. We look forward to getting to know you!Also feel free to check out why:Business Insider named us an enterprise startup to bet your career onForbes Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilitiesWe are seeking an exceptional Customer Success Operations Intern to join our expanding this role you will:Learn how SaaS businesses work and what the key KPIs and metrics are for post sales teamsCollaborate with Customer Success Technical Services Sales Product BT and Operations team members to support strategic initiatives aimed at improving customer outcomesTranslate new business needs into scalable operational solutions including system enhancements process improvements and reporting frameworksProvide day-to-day operational support to CS teams & Operations leadership in highly organized mannerBecome proficient in the Workato platform to maintain troubleshoot enhance and build new automationsWrite extensive business process and technical documentation for existing and new processesUtilize OpenAI/Claude or internal AI capabilities to modernize and improve day-to-day operationsPartner closely with the CS Data Analytics team to improve upstream data accuracy in various systemsTake ownership of daily and weekly tasks that bolster various business processesHelp with rigorous UAT before deploying new sets of analysis automations or process improvementsRequirementsQualifications / Experience / Technical SkillsEducation: Bachelors degree required. Business or technical focus preferredAble to commit to a 6-12 month role and a 40 hour work weekExperience working with SalesforceExperience automating business processes preferably with WorkatoDiligent thinker who gets things done without overlooking important detailsStrong quantitative capabilities with a passion for numbers and analyticsIntermediate SQL knowledgeStrong in AI prompting and creative application of AIHyper organizedSoft Skills / Personal CharacteristicsSelf-starter with the ability to drive projects from inception to completion.Natural drive for innovation and creative problem-solving.Exceptional attention to detail and follow-through.Excellent interpersonal skills high energy and enthusiasm; team-oriented with strong cross-group collaboration skills.Manage multiple concurrent projects with various deadlines.Strong analytical skills adept at pulling analyzing and communicating business insights.For New York applicants the hourly rate for this role is $22 - $28.(REQ ID: 2433)Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Intern Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 28