Customer Success Representative at FF Inc

Customer Success RepresentativeLocation: Raleigh NCEmployment Type: Full-TimeAbout the RoleWe are looking for a friendly proactive and customer-focused Customer Success Representative to support our clients throughout their entire experience with our this role you will act as the primary point of contact for customers helping them onboard answering questions resolving issues and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships providing support and helping customers succeed.Key ResponsibilitiesServe as the main point of contact for customer questions requests and ongoing supportAssist customers with onboarding setup or service activationUnderstand customer needs and guide them through best practices or solutionsFollow up with customers to ensure satisfaction and successful use of servicesTroubleshoot issues and escalate to internal teams when necessaryMaintain accurate records of customer interactions updates and progressProvide personalized service by understanding customer goals and challengesMonitor customer accounts to identify opportunities for improvement or additional supportCollaborate with team members to enhance the customer experience and streamline processesQualificationsStrong communication and interpersonal skillsFriendly patient and comfortable supporting customers of all backgroundsAbility to problem-solve and manage multiple requests at onceBasic computer literacy including navigating systems or CRMsExperience in customer success customer service sales support or account management is helpful but not requiredHighly organized reliable and detail-orientedAbility to maintain a positive attitude in busy or challenging situationsWhat We OfferCompetitive pay with performance bonusesHands-on training and ongoing coachingOpportunities to grow into senior customer success or account manager rolesSupportive and collaborative team environmentIdeal CandidateThe ideal candidate is someone who genuinely enjoys helping people and wants to build strong long-term relationships with customers. Youll thrive here if youre proactive resourceful patient and committed to delivering an excellent customer experience from start to finishRequired Skills:renewalonboardingsaas experiencerenewal managementgoal-orientedrenewal conversationscross-functional collaborationcustomer engagementcustomer satisfactionrelationship managementtrainingcustomer health trackingcommunication skillscustomer success platformscommunicationclient retentionconsultative approachproduct adoptionsalesforcecustomerupsellcrm toolscrmconsultative mindsethubspotupsellingsaasproduct trainingrevenuestrategic conversationscustomer successsalessales collaborationkpi management Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1 Monthly Salary Salary: 50000 - 65000