Remote Customer Success Specialist at VirtualVocations

A company is looking for a Remote Customer Service Representative (Mandarin).Key ResponsibilitiesServe as the primary contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phoneRespond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usageHandle urgent or complex cases, proactively finding solutions and ensuring problems are fully resolvedRequired QualificationsPrevious experience in customer service, customer success, education support, or similar customer-facing rolesFluency in Mandarin is required; proficiency in English communication is essentialTech-savvy and comfortable using multiple communication tools and internal systemsStrong sense of ownership toward user experience, aiming to deliver the best possible outcome for familiesFast learner with the ability to understand complex processes and policies