Customer Success Specialist at RTO National

Come and join us!We are hiring a Customer Success Specialist.We recruit employees who support our core values of Accountability Creativity Integrity Respect and Candor. By prioritizing these values we deliver on our vision of Success made Simple to ourselves our dealers our customers and our communities. The Customer Success Specialist is responsible for processing all incoming contracts and documentation from dealers and customers while delivering exceptional customer service experience. This role ensures clear and comprehensive communication of product terms and conditions facilitates understanding of payment processes and accurately conveys all contract details to customers. The Ideal Candidate will:Ensure clear and comprehensive communication of product terms and conditions to customersFacilitate a complete understanding of the payment process for all products offeredDeliver exceptional customer service through every interactionRespond promptly and effectively to customer inquiries concerns and feedbackBuild and maintain strong relationships with customers to promote long-term loyaltyProcess contracts accurately and in a timely manner ensuring proper documentation verificationMaintain consistent communication with the Sales team on updates and contract processing to provide outstanding service to dealer partnersEnhance product retrievability by implementing efficient strategies and processesProvide personalized solutions tailored to each customers specific needs and circumstancesWhat you need:Understanding of customer service principles and best practices including handling difficult situations and maintaining positive customer relationshipsIn-depth knowledge and understanding of product terms and conditions and payment processes associated with the products offeredAbility to implement effective cross-selling techniques and collaborate with team members or other departments to ensure sufficient successExcellent communication skills to convey product information clearly and comprehensivelyStrong interpersonal skills for building and maintaining client relationshipsWhat we will provide you:An Engaged Leadership TeamErgonomic BenefitsPaid Time Off & Paid HolidaysEmployee Assistance ProgramMedical Dental Vision Disability and Employer Provided Life InsuranceHealth Savings Account Eligibility401(k) Plan with a Safe Harbor MatchWho Is RTO NationalPlease visit our website for additional information! This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1