Customer Support Assistant at Style Netbox

Company: Style NetboxPosition: Customer Support AssistantLocation: Austin TXSchedule: Monday to Friday 8 hours per daySalary: $27 $31 per hourAbout UsAt Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.Job DescriptionWe are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. This position is ideal for individuals who are passionate about providing exceptional customer service and are eager to make a positive impact on customer satisfaction. As a Customer Support Assistant you will play a critical role in ensuring that our customers receive the support they need while navigating our products and services.ResponsibilitiesRespond to customer inquiries via phone email and chat in a timely and professional manner.Assist customers with product-related questions and troubleshooting issues to ensure satisfaction.Process orders returns and exchanges accurately and efficiently.Maintain detailed records of customer interactions and transactions in the database.Follow up with customers to ensure their inquiries have been resolved and they are satisfied with our services.Collaborate with team members and other departments to resolve complex customer issues.QualificationsHigh school diploma or equivalent; additional education or certifications in customer service is a plus.Proven experience in a customer service role or similar position preferably in a fast-paced environment.Excellent verbal and written communication skills with a friendly professional demeanor.Strong problem-solving skills and the ability to think critically in challenging situations.Familiarity with customer service software and tools; experience with CRM systems is an advantage.BenefitsCompetitive hourly salary ($27 $31 per hour).Opportunities for professional growth and career advancement.Collaborative and creative work environment.Paid time off and holidays.Health dental and vision insurance options.Ongoing training and development programs.I can also prepare a shorter more attention-grabbing version for job boards while keeping this one as the full detailed posting for your website. Would you like me to create that version next Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 27 - 31