Customer Support Associate, Bilingual Korean (Starlink) at SpaceX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.CUSTOMER SUPPORT ASSOCIATE BILINGUAL - KOREAN (STARLINK)Starlink our revolutionary satellite constellation will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team you will be the face of Starlink to our customers ensuring they have an exceptional overall experience.RESPONSIBILITIES:In this role you will triage troubleshoot and resolve customer issues. You will analyze trends identify gaps and design simple effective support interventions that improve our customers experience. Were looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy early-stage Support team and set the tone for how we help our customers.Triage and resolve customer issues across multiple channels (digital voice etc.). Be a relentless internal advocate for the customer within SpaceXProvide technical support to customers using hardware software and network expertiseSurface product process and training issues by pairing quantitative and qualitative methods. Be the voice of the customer in the language of the businessCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issuesCreate and maintain an internal knowledge base and help center collateralBASIC QUALIFICATIONS:High school diploma or equivalency certificate1 years of experience in a front-line customer support roleFluent in English and KoreanPREFERRED SKILLS AND EXPERIENCE:Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the are relentless and own itExcellent written and verbal communication skills. Talking with others comes naturally you derive satisfaction from resolving theirissues and you can distill complex concepts into the simplest explanationsExcellent empathy active listening and resiliency skills. You internalize customer concerns solve them and keep it positiveStrong attention to detail and time management skills. You take pride in your craftWillingness and ability to flex weekend and night shift hours as needed to support our growthExperience in a training learning and development analytics service design vendor management or content management roleStart-up consulting or other demonstrated experience in a high-growth fast-paced environmentTechnical aptitude - experience with networking hardware troubleshooting software development etc.ADDITIONAL REQUIREMENTS:Must be available to work scheduled shifts including holidaysMust be available to work overtime hours and/or weekends as neededThis is not a remote position and will require relocation if not already local to the Hawthorne CA areaAfter 1 week of classroom training Monday to Friday 9AM-5:30PM must be available to work 10 hours a day on one of the following shifts:Shift Alpha: Sunday - Thursday 10:00 PM - 8:30 AM PSTShift Bravo: Monday - Thursday 10:30 AM - 9:00 PM PSTShift Charlie: Thursday - Monday 10:00 PM - 8:30 AM PSTShift Delta: Friday - Monday 6:00 AM - 4:30 PM PSTShift Echo: Friday- Monday 1:30 PM - 12:00 AM PSTShift Falcon: Tuesday - Friday 6:00 AM - 4:30 PM PSTCOMPENSATION AND BENEFITS:Pay range:Level 1: $24.00/hourLevel 2: $25.00/hourLevel 3: $27.00/hourYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.ITAR REQUIREMENTS:To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.Required Experience:IC Key Skills Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support Employment Type : Hourly Experience: years Vacancy: 1