Customer Support Coordinator (Plymouth) at KellyConnect | Contact Center Solutions

Job Title: Customer Support CoordinatorPay Rate: $28.00/hourLocation: Plymouth, MN (Remote)Schedule: Approximately 8am-5pm M-FPurpose The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts. Key Responsibilities Responsible for directly serving external and internal customers.Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues.Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information. Assist with system interface issues to expedite product procurement. Work with a third-party to respond to service and pick up requests from customers. Conduct business process training on clients order management processes for internal and external customers.Support customer product return and complaint handling process, including credit requests.Assist with order processing and order intelligence as necessary. Required Education/Training and/or ExperienceMinimum Education Required: High School Diploma or equivalent experiencePreferred Education: 4 Year Degree (Medical, Technical or Business Focus)Minimum Experience Required: Customer Support and or Complaint Mgmt. Experience Preferred Skills Preferred: Strong Microsoft Office ExpertiseOrganizational, verbal and written communication skillsAbility to problem solve and think analyticallyPrior working experience working in real-time environment, managing achievement of competing priorities and deadlines in a medical device setting is preferredA mindset for process improvementDemonstrated leadership as well as proven ability to develop and maintain effective business partnerships Advance problem solvingAbility to adapt to specialized software and customized programs to meet business needsCreate a trusting, collaborative, and ethical work environment Maintain the highest standards of quality, compliance and accountabilitySelf-starterWorks with little to no supervision