Customer Support Engineer Dicer Back Grinder- Fremont, California at Actus consulting

Job Title: Customer Support Engineer - Dicer/Back GrinderDepartment: Dicer/Back Grinder ProductsReports To: Product Engineering ManagerFLSA Status: Non-ExemptWage: $31-$38/ hourLocation: Fremont CASUMMARY: The primary responsibilities of this Customer Support Engineer position include but arenot limited to providing customer engineering support for Dicer/Back Grinder products and generalsupport for all other divisions by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Install repair and maintain Dicer/Back Grinder and related peripherals. Perform Periodical Maintenance (PM) Perform basic repairs and communicate with the customer regarding status of installs/PM andrepairs. Communicate with customers regarding the current and future applications requirements andcoordinate this information with the application engineering department. Understand and communicate information relating to customer device trends and strategies. Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner. Document issues that cannot be resolved immediately at the customer site by using appropriateformat (i.e. New Enhancement Requests (NERs) Bug Reports). Learn how customer uses system in device development and manufacturing to identify futureenhancement opportunities. Travel as required to perform these duties and to obtain training. All other duties as required.SUPERVISORY RESPONSIBILITIES: N/AQUALIFICATIONS: To perform this job successfully an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of the knowledge skilland/or ability required. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.EDUCATION and/or EXPERIENCE: Bachelor of Science in Mechanical Engineering (BSME) orBachelor of Science in Electrical Engineering (BSEE) preferred. Associate of Arts or Technical Schooldegree/certification with at least two years experience as a customer support engineer for Dicer/BackGrinder or other similar equipment; or an equivalent combination of the above education and experienceis sufficient. Must be proficient in Microsoft Word Excel and Outlook.LANGUAGE SKILLS: English Language Ability. Strong oral and written communication skillsrequired. Japanese Language is a plus.MATHEMATICAL SKILLS: Very high mathematical and computational ability. Able to quickly graspthe scientific principals behind very complex machinery and learn the operation of this machinery. Abilityto interpret an extensive variety of technical instructions in mathematical or diagrammatic form and todeal with several abstract and concrete variables. Able to quickly ascertain and resolve equipmentproblems at customer sites.Customer Support Engineer Dicer/Back GrinderGeneral Job Description continued.2REASONING ABILITY: Excellent analytical ability and strong capability to make sound judgments.Able to define problems collect data establish facts and draw valid conclusions.CERTIFICATES LICENSES REGISTRATIONS: Training Certificates for Dicer/Back Grinderand/or other equipment is a plus.PHYSICAL DEMANDS: Ability to lift up to fifty pounds unassisted. Must be able to push pull ormove heavy machinery or equipment with or without assistance. The physical demands described here arerepresentative of those that must be met by an employee to successfully perform the essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.WORK ENVIRONMENT: Manufacturing/plant work environment. The work environmentcharacteristics described here are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Key Skills Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring Employment Type : Full Time Experience: years Vacancy: 1