Customer Support Engineer I (CRM) at Tekion

About Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.Onsite in our Cincinnati Ohio officeJob SummaryWere looking for enthusiastic people who love challenges pushes boundaries and is passionate about delivering awesome customer this senior-level role you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.Roles & ResponsibilitiesTaking ownership of customer issues reported and seeing problems through to resolutionResearching diagnosing troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsAbility to understand theapplicationboth functionally and technicallyRefer to internal databases or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timePrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsQualifications & Educational Requirements4 plus years of experience as an Application Support Engineer.Previous experience inapplication productionor productsupportAbility to learn and master employer-specific softwareComplex problem solvingWritten and verbal communication skillsAbility to diagnose & addressapplicationissuesCandidate should be ready for rotational shiftBasic understanding of IoT and software preferredKnowledge of APIs and coding skills preferred.Working knowledge of SQLMongo Databases & basic network configuration- desiredExperience in CRM in an automotive environment-preferredSponsorshipPlease note that visa sponsorship is not available for this position.Perks and BenefitsCompetitive compensation and generous stock options100% employer-paid top-of-the-line medical dental and vision coverageGreat benefits including unlimited PTO parental leave and free snacks and beveragesThe opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companiesBe part of an early stage hyper-growth start-up with the opportunity to grow and prosperWork on the latest and coolest technologies everything is home-grown and built ground-upA dynamic work environment with a strong sense of community and collaborationThe open and transparent culture that encourages innovation rewards performance and discourages hierarchyExciting opportunities for career growth and developmentCurrent Tekion Employees Please apply via Greenhouse Internal Job BoardTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.For more information on our privacy practices please refer to our Applicant Privacy Notice here. Key Skills Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring Employment Type : Full Time Experience: years Vacancy: 1