Customer Support Engineer at GE Vernova

Job Description SummaryThe Customer Support Engineer (CSE) role is selectively dedicated to top strategic Gas Power customers. As the Gas Power engineering liaison for its customer(s) the CSE owns the overall technical relationship across different organizational levels (plant to executive). The CSE works collaboratively with the customer GE site personnel and peers/leaders throughout Gas Power Engineering aligning and leading teams and actions to resolve the customers top technical issues. This is a high-visibility high-impact role supporting Southern Company one of GE Vernovas most influential and strategically important customers.Job DescriptionRoles and ResponsibilitiesProactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address themProvide engineering leadership and support for forced outages customer issue escalations root cause analyses (RCAs) customer technical projects and customer meetingsSupport technical scope planning for outages working with OFS regional ITR teams and customer oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning processLead technical initiatives driving fleet performance and reliability in collaboration with Pole ITR teams Quality Product Line and GPE teamsGrow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels from flawless outage planning/execution to growth strategiesHas in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the marketUses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisionsActs as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within fieldRequired QualificationsThis role requires significant experience in the Engineering/Technology & Customer Service Engineering field. Knowledge level is comparable to a Bachelors degree in Engineering from an accredited university or college8 years of experience in gas power engineeringAbility and willingness to travel to customer sites up to 25%Eligibility Requirements Must be authorized to work in the USA without sponsorship now or in the future.Desired CharacteristicsThermal power plant field service design engineering services engineering operations customer support or Operations & MaintenanceExperience in technical problem solving and project leadership; able to understand define and delegate technical tasksSuccessful track record leading teams in a matrix; ability to influence in all directionsExperience communicating with executives and other stakeholders internally and externally both verbally and in writingExperience in customer-facing leadership roles with demonstrated positive customer outcomesAble to quickly identify the critical few priorities and develop action plan.Able to manage multiple projects simultaneously and proactively update stakeholdersProblem analysis and resolution skills; root cause analysis leadership experience preferredStrong presentation skills able to explain technical issues to target groups such as customer management technical and operations teams.Able to judge and analyze technical risks with respect to commercial impact and requirementsMasters Degree in Mechanical or Electrical EngineeringIf hired from Canada: You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation.For U.S. based candidates only for purposes of complying with U.S. pay transparency requirements The base pay range for this position is$111200.00 - $185400.00 USD per year.The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for a 15% variable performance bonus.*The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas.This position will stay open on the career website until at least10/7/2025.Benefits Available to You GE Vernova employees rise to the challenge of building a world that order to meet this mission we provide varied competitive benefits to help support our workforce: Our Culture GE Vernova ()Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.A healthy balanced lifestyle can mean different things to different people. Weve created programs that support the way you live and work today.GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.Inclusion & DiversityAt GE Vernova we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. Click here to learn more: GE Vernova Gas PowerGE Vernovas Gas Power business engineers advanced efficient natural gas-powered technologies and services along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industrys largest installed base.Additional InformationGE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position the pay range for this position is between $111200.00 and $185400.00. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 13 2025.Available benefits include medical dental vision and prescription drug coverage; access to Health Coach from GE Vernova a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability benefits life insurance 12 paid holidays and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually GE Vernova) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. Key Skills Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 111200 - 185400