Customer Support Engineer Prober Products- Fremont, California at Actus consulting

Department: Customer Support - Prober ProductsReports To: Regional Customer Support ManagerFLSA Status: Non-ExemptWage: $31-$38/ hourLocation: Fremont CASUMMARY: The primary responsibilities of this Customer Support Engineer position include but arenot limited to providing customer engineering support for Prober products and general support for allother divisions by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Install repair and maintain America Probing Systems and related peripherals. Perform the installation of electrical mechanical and communication interfaces between probersmanipulators testers and network systems. Perform PM on the companys Probing Systems. Perform basic prober repairs and communicate with the customer regarding status of installs/PMand repairs. Communicate with customers regarding the current and future applications requirements andcoordinate this information with the application engineering department. Understand and communicate information relating to customer device trends and test strategies. Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner. Document issues that cannot be resolved immediately at the customer site by using appropriateformat (i.e. New Enhancement Requests (NERs) Bug Reports). Demonstrated project management skills including the ability to initiate projects coordinateresources document and communicate status and goals and direct a project to completion. Ability to develop and maintain project tracking tools (Gantt charts Issue tracking etc.) formultiple project and customers simultaneously. Learn how customer uses system in device development and manufacturing test to identify futureenhancement opportunities. Support Sales and Marketing teams by providing technical expertise coordinating andperforming product demos and being present at trade shows for customer engagement purposes. Ability to develop clear concise technical documents for new products procedures anddiscoveries to help guide other engineers and customers. Travel as required to perform these duties and to obtain training. All other duties as required.SUPERVISORY RESPONSIBILITIES: N/AQUALIFICATIONS: To perform this job successfully an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of the knowledge skilland/or ability required. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.Customer Support Engineer ProberGeneral Job Description continued.2EDUCATION and/or EXPERIENCE: Bachelor of Science in Mechanical Engineering (BSME) orBachelor of Science in Electrical Engineering (BSEE) preferred. Associate of Arts or Technical Schooldegree/certification with at least two years experience as a customer support engineer for Prober or othersimilar test equipment; or an equivalent combination of the above education and experience. Must beproficient in Microsoft Office.LANGUAGE SKILLS: English Language Ability. Strong oral and written communication skillsrequired. Experience with technical writing and a demonstrated ability to relay complex technicalconcepts through documentation preferred.MATHEMATICAL SKILLS: Very high mathematical and computational ability. Able to quicklygrasp the scientific principals behind very complex machinery and learn the operation of this machinery.Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic formand to deal with several abstract and concrete variables. Able to quickly ascertain and resolve equipmentproblems at customer sites.REASONING ABILITY: Excellent analytical ability and strong capability to make sound judgments.Able to define problems collect data establish facts and draw valid conclusions.CERTIFICATES LICENSES REGISTRATIONS: Training Certificates for prober and/or other testequipment a plus.PHYSICAL DEMANDS: Ability to lift up to fifty pounds unassisted. Must be able to push pull ormove heavy machinery or equipment with or without assistance. The physical demands described hereare representative of those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.WORK ENVIRONMENT: Manufacturing/plant work environment. The work environmentcharacteristics described here are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Key Skills Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring Employment Type : Full Time Experience: years Vacancy: 1