Customer Support Representative- U.S Based Applicants Only at Pennant Education

Pennant Education is a global provider of technology education and workforce upskilling offering industry-recognized certification and training programs in areas such as cybersecurity automation data science and coding for both K-12 learners and adults. The organization is committed to helping students and professionals succeed in a digital economy with flexible engaging learning experiences.As a Remote Customer Support Representative at Pennant Education you will be a key point of contact for learners parents and partners seeking assistance or information about courses platforms and services. Youll provide timely friendly and accurate support across multiple communication channels (email phone chat) helping users troubleshoot issues understand learning resources and navigate our online systems. Your role directly contributes to learner satisfaction and the overall success of our educational programs.TasksRespond promptly to inbound customer inquiries via email phone chat or ticketing systems.Troubleshoot technical issues related to enrollment course access platform navigation and login problems.Document support interactions track issues and follow up to ensure resolution.Escalate complex technical or instructional issues to specialist teams as appropriate.Provide clear guidance on Pennant Education products services and policies.Maintain a high level of professionalism and empathy in all interactions.Contribute to support knowledge base articles and FAQs based on recurring issues.Collaborate with cross-functional teams to improve user experience and support processes.RequirementsPrevious experience in customer support technical support or education support roles.Familiarity with online learning platforms or educational technology tools.Experience documenting procedures or contributing to knowledge bases.Problem-solving mindset and ability to learn new systems quickly.BenefitsCompetitive hourly pay or salaryRemote or hybrid work optionsFlexible schedulingPaid training and onboardingHealth dental and vision insurancePaid time off (PTO) sick leave and holidays401(k) with company matchOpportunity to support learners in a fast-growing ed-tech organization.Work remotely with a flexible environment.Contribute directly to improving learner outcomes and satisfaction.Grow your skills in customer support problem solving and digital tools. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Employee Experience: years Vacancy: 1 Hourly Salary Salary: 23 - 28