Customer Support Specialist (Customer Support Management) at Boeing

Customer Support Specialist (Customer Support Management)Company:The Boeing CompanyBoeing Global Services (BGS)is looking for a Customer Support Specialist (Customer Support Management) (Level 2)to join our team in Dallas TX or Seattle WA.Position Responsibilities:Creates maintains and advances customer relationships develops an understanding of customer culture and business strategies.Interacts with customers and internal partners through face to face/ virtual meetings phone calls emails and other media.Responsible for customer account health and providing world class customer support.Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.Develops prepares and delivers presentations to customers and internal organizations.Advises customers regarding status changes or improvements of orders and follows up with customers on issues related to their accounts.Uses multiple Boeing systems in a fast-paced environment.Responds to customer inquiries and provides information regarding Boeing products services processes and operation.Responds to customer inquiries and facilitates delivery problem resolution.Enters tracks monitors and coordinates customer material delivery requirements and returns for customer orders.Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts provisioning products or related services.Analyzes customer spare parts requirement inquiries facilitates responses and resolves delivery problems.Monitors and shares key performance metrics with customers and internal partners.Interfaces with customers and internal Boeing resources.Basic Qualifications (Required Skills/Experience):Experience developing presentations for and presenting to executive leadershipStrong communication and problem-solving skillsAbility to work and collaborate cross functionally across multiple organizationsAbility for minimal travel domestically and internationallyPreferred Qualifications (Desired Skills/Experience):Experience in the Aerospace industrySAP knowledgeEngineering / Technical experienceAccount management customer support experienceDrug Free Workplace:Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.Total Rewards & Pay Transparency:At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications as well as market and business considerations.Summary pay range: $78300 - $91350Language Requirements:Not ApplicableEducation:Not ApplicableRelocation:Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:This is not an Export Control position.Safety Sensitive:This is not a Safety Sensitive Position.Security Clearance:This position does not require a Security Clearance.Visa Sponsorship:Employer will not sponsor applicants for employment visa status.Contingent Upon Award ProgramThis position is not contingent upon program awardShift:Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud WarningBoeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.EEO is the lawBoeing EEO PolicyRequest an AccommodationApplicant PrivacyBoeing Participates in E VerifyE-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work(English) Right to Work(Spanish)Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 78300 - 91350