Customer Support Specialist (Multi-Occupation Spec-General) at Boeing

Customer Support Specialist (Multi-Occupation Spec-General)Company:The Boeing CompanyBoeing Global Services (BGS) Training Solutions is seeking a dedicated Customer Support Specialist to join our Seattle Customer Training Campus. At this campus we conduct maintenance training programs for airlines and maintenance repair and overhaul (MRO) organizations from around the this role you will serve and assist guests (training students) as well as other visitors to our Training Campus.This position is expected to be 100% onsite. The selected candidate will be required to work on-site at the Seattle Customer Training Campus.Position ResponsibilitiesRespond promptly and professionally to visitors and guests queries and needsIdentify and recommend areas for process improvementManage urgent schedule and training adjustments as neededSet up classrooms by course schedulesMaintain and replenish student course supplies as necessaryPrepare student kits for shipment for upcoming remote coursesCoordinate with internal teams to upload student information for visitor badgingHandle secure documentation processes involving highly sensitive personal informationFacilitate hotel and transportation needs of guests and visitorsEnsure campus is in appropriate condition to support training needsEmployer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skill/Experience):Minimum 3 years of experience in customer support services and document complianceMinimum 3 years of experience working in a multi-functional team environmentExperience with data analysisProficiency in Microsoft Office Suite (Excel Word PowerPoint)Preferred Qualifications (Desired Skills/Experience):Experience working in a fast-paced deadline-driven environmentExperience implementing process or strategy improvements with knowledge of Lean practicesExperience in strategic planning rolesStrong interpersonal skills teamwork and customer focusTypical Education & Experience:High School diploma/GED or equivalentTypically 1 or more years of related work experience or an equivalent combination of education and experience (e.g. vocational school/Associates degree)Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Shift:This is a 1st shift position.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.Pay & Benefits:At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications as well as market and business considerations.Summary Pay Range:Language Requirements:Not ApplicableEducation:Not ApplicableRelocation:Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:This is not a Safety Sensitive Position.Security Clearance:This position does not require a Security Clearance.Visa Sponsorship:Employer will not sponsor applicants for employment visa status.Contingent Upon Award ProgramThis position is not contingent upon program awardShift:Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud WarningBoeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.EEO is the lawBoeing EEO PolicyRequest an AccommodationApplicant PrivacyBoeing Participates in E VerifyE-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work(English) Right to Work(Spanish)Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1