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Customer Support Specialist at VirtualVocations
VirtualVocations
Paterson, NJ
Administration
Posted 1 days ago
Job Description
A company is looking for a Support Specialist who thrives in a fast-paced, customer-focused environment.Key ResponsibilitiesManage and triage inbound support tickets, ensuring efficient ticket flow and adherence to SLA expectationsCollaborate with cross-functional teams to escalate issues, identify trends, and maintain incident protocolsAssist in onboarding new customers and maintain data integrity through various tasks including data uploads and auditsRequired QualificationsProven experience in software support or customer service in a tech-driven environmentStrong technical aptitude with a focus on precision and accuracy in work2+ years of experience in the multifamily domain, with knowledge of operator-supplier relationshipsExperience with helpdesk systems and project management tools like Notion or ZendeskEntrepreneurial mindset with a willingness to take ownership of initiatives in a startup environment
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