Customer Support Supervisor at Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.Were Looking for a Customer Support Supervisor in Sanford FL!Essential Duties/Principal Responsibilities:Provide leadership training and direct supervision for designated Customer Service personnel in the performance of their key functions.Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive inclusive and collaborative to accomplish company objectives.Establish and monitor key customer satisfaction and performance metrics implement corrective actions to address variances and communicate results.Evaluate develop and implement necessary departmental processes documentation and training programs.Engage in program development related to improving the customer experience and/or department efficiencies.Participate in hiring regular performance assessments coaching for talent development discipline input etc. to support and build aDrive or coordinate team special project assignmentsFacilitate or perform backup coverage within specific team and across other teams of similar function.Ensure compliance to all established personnel policies and procedures.Additional Responsibilities:Track work volume to ensure proper staffing levels to achieve customer service goalsParticipate in new initiatives as requestedAssume other duties and responsibilities as requiredKey Competencies:Continuous improvement mindsetDeveloping capability (for people manager)Cross-boundary collaborationLeading people & teams (for people manager)Inspiring accountabilityKey Relationships:External: Indirect customers (distributors and resellers)Internal: Sales finance operations and engineering teamsRequired Qualifications:Minimal education & experience essential skills & abilities and required license/certification to perform this job.Bachelors degree and 5 years of supervisory experienceLegendary customer service skills; an unwavering passion for taking care of the customerExcellent communication skills (written and verbal)Ability to recruit train and motivate personnel to meet business objectivesAbility to manage people virtually across multiple locationsAbility to coach; provide and receive feedback; comfortable with two-way dialogueStrong collaborative and respectful people leadership and business acumenAbility to work with diverse workforce and customer base in a matrixed organizationExcellent analytical influential and reasoning behaviorsAbility to develop and implement new processesProficient in developing and monitoring metrics comfortable with quantitative management practicesProficient in Microsoft OfficePreferred Qualifications: Additional preferences for a specific position.Experience with Customer Relationship Management (CRM) Select Configure Price Quote (SCPQ) and Enterprise Resource Planning (ERP) toolsContinuous improvement lean practices value stream mapping and waste elimination experiencePhysical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Regularly required to sit or stand reach bend and move about the facilityWork Environment:(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.Standardweeklyjob hours:40 hoursJoin the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovationRequired Experience:Manager Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1