Customer Technical Representative II at Embraer

POSITION SUMMARYProvide technical assistance to liaise on engineering and technical matters to internal and external customers on maintenance repair overhaul warranty and training of Embraer aircraft structures systems and components.JOB RESPONSIBILITIESAnalyze and evaluate service bulletins reports documents manuals technical publications technical problems warranty claims and component repairs. Analyze and provide engineering dispositions / recommendations on issues / matters related to aircraft structures and aircraft systems / components. Present and discuss alternative solutions for maintenance problems.Stay current with air management landing gears hydraulics mechanical flight controls avionics electrical fuel power plant interior and structure systems of Embraer Commercial aircraft.Support Engineering OEMProvides Feedback Problem Areas Maturity Life CycleESSENTIAL KNOWLEDGE SKILLS AND ABILITIESEducation:Associates degree or high school graduate with technical training and knowledge normally achieved through graduation from a university or equivalent experience.A&P preferred Experience:Minimum 5 years of experience in a specialized functional disciplineEngineering internship or work experience acquired in airline or aviation/aeronautical industries is highly desired.A successful track record and experience with process improvement in maintenance and/or production environments5 or more years of verifiable hands-on experience spent in the repair maintenance overhaul or manufacture of Commercial Jets.Knowledge Skills & Abilities:Comprehension required of fundamental practices associated within the field of work assigned. Limited knowledge of industry policies and practices which are gradually obtained via this entry level.Knowledge of aircraft systems and structures.Knowledge of the Embraer products and the organization.Ability to interpret and read technical drawings.Proficient with computer and mobile platforms (including the Office suite) Web and E-mail ToolsGood presentation skills.Detail oriented and focused on customers needs.Flexible and able to multi-task in a fast paced environment.Ability to perform under pressure.Desirable: Microsoft Office Access & Excel VBAHigh level communication skills written and verbal.Strong presence on maintenance/ production floor continuously driving improvement.Analytical problem-solving ability process oriented.Understand read and write EnglishWorking Conditions / Environment / Special RequirementsAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA EPA State and Federal regulations.As required by the position must have the ability to wear a respirator as per OSHA 29 CFR 1910.134 Respirator Protection regulations with no restrictions that would prevent the proper use and/or seal of the respirator.Employees will be subject to the random drug and alcohol testing under FAA regulationsEnsures employment law work security/safety rules and company policy and procedures compliance.Ability to work flexible hours and different shifts if requiredEmbraer is an Equal Opportunity Employer. Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1