Customer Technical Support Internal End User Support at CSI

Job Description:Title of position: Customer Technical Support - Internal End User SupportLocation of position: Paducah KY-HybridIn this role you have the opportunity to utilize your interest and passion for technology and all things IT with your desire to help people and deliver high levels of customer support.You are responsible for: (not limited to)Fields client phone calls emails and create tickets; ensures all tickets are updated with accurate information.Performs research based on requests submitted by internal and/or external customers.Troubleshoots routine CSI product issues and provides issue resolution on servers databases and/or applications; escalates as necessary.Communicate technical issues and resolutions with customers in business terms.You are a part of an internal IT support team made up of 6 individuals across the US. You will collaborate with your team and the larger organization both in office and remotely.To succeed in this role you should have the following skills and experienceStrong customer service skillsTroubleshooting hardware and peripheral equipmentFirm knowledge and troubleshooting of macOS and Windows operating systemsFirm knowledge and troubleshooting of Microsoft Office 365 suiteNice to have Technical Skills:Knowledge of antivirus and other security toolsKnowledge of Beyondtrust Remote Support tool or other equivalent toolKnowledge of Microsoft Active DirectoryAS degree in relevant field or equivalent experience.Certificates (not required):CompTIA ACompTIA NetworkCompTIA SecurityMicrosoft FundamentalsJamf Adminand 400In return we offer you the opportunity to have direct interaction with all internal employees of our growing Software organization from entry level employees to senior level executives. Your passion for technology and customer service will help to set the tone for new hires. You will see a breadth of growth opportunities throughout the company and in the internal IT department.Why should you join CSIAs a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional banks solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits SummaryCSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.For applicants residing in California please read Privacy Notice for California Residents CSI ()Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1