CVA Administration Supervisor at Peterson

Its your time make it matter.At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!Job DescriptionPeterson Cat has the immediate need for a CVA Administration Supervisor based at our Hillsboro OR location.SUMMARYThe Customer Value Agreement (CVA) Administration Supervisor oversees a team responsible for opening closing and administering Petersons CVA contracts and preventative maintenance (PM) kit agreements within the Earthmoving and Rental business units. This role collaborates with Caterpillar (CAT) Financial Aftermarket Services (CFAS) as well as various internal departments to administer support and execute agreements. Key measurements of success include new enrollments growth rate renewal rate and accuracy of CVA agreements.ESSENTIAL JOB FUNCTIONSThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.Develop manage and continuously enhance the administrative aspects of CVA operations within the Earthmoving business unit.Plan organize and monitor the work of a team of CVA Contract Administrators.Host regular meetings with individual stores to review CVA work in progress CVA Accuracy CVA Fulfillment rate and CVA work order closing rate. Collaborate with local store managers and dispatchers to continuously improve processes.Provide ongoing CVA training and support to Sales Service Data Marketing and Parts personnel.Collaborate with Peterson CAT Rental teams to support and monitor maintenance of CAT rental equipment fleet.Collaborate closely with Earthmoving Sales Service and Parts leaders and teams to ensure efficient and effective execution of CVA contracts.Collaborate directly with CAT representatives to align CATs key CVA initiatives with Petersons CVA Administration teams critical metrics and objectives.Collaborate with Product Support Data and Service teams to manage and monitor the CAT Service Excellence Program (SEP) CAT Services Commitment Program (Back2Work) and other internal service metrics such as Customer Satisfaction (NLS) Work Order Management (LLC) and Employee Satisfaction.Assist with CVA contract creation quoting and upkeep with a focus on quality control of contract invoicing.Travel away from base location up to 20% of the time to attend meetings attend and conduct training and perform other essential job functions; operate personal or company vehicle as needed.Maintain regular punctual and predictable attendance.OTHER JOB FUNCTIONSWork collaboratively in a team environment with a spirit of cooperation.Display excellent communication skills including presentation persuasion and negotiation skills required in working with customers/ coworkers including the ability to communicate effectively and remain calm and courteous under pressure.Respectfully take direction from supervisor/manager.SUPERVISORY RESPONSIBILITIESSupervisor is responsible for the overall direction coordination and evaluation of the CVA Administration team. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and implementing corrective action with employees; addressing complaints and resolving problems. When work deficiencies are identified takes prompt and effective measures to correct areas needing improvement.QUALIFICATIONSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEAssociate degree from a fully accredited college in a related field; and a minimum of five (5) years of directly related administrative experience preferably in a heavy industrial environment; or an equivalent combination of education and work experience.Experience reviewing and approving the work of others preferred.Experience with administering equipment service agreements highly preferred.CERTIFICATES LICENSES REGISTRATIONSMust possess and maintain a valid drivers license and satisfactory driving record.#INDjobsPeterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Required Experience:Manager Key Skills Microsoft Office,Organizational skills,Microsoft Outlook,Microsoft Word,QuickBooks,Office Experience,Personal Assistant Experience,Microsoft Powerpoint,Microsoft Excel,Filing,Administrative Experience,Microsoft Outlook Calendar Employment Type : Full-Time Experience: years Vacancy: 1