AUTHORIZATION SPECIALIST / CALL CENTER- FULL TIME at Cooper University Health Care

About us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Experience RequiredKnowledge of medical insurance terminology, computer skills for scheduling and familiarity of general office procedures and equipment, arranging appointments for care, providing exceptional customer serviceVerifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of serviceExplains financial requirements to the patients or responsible parties including the authorization process and deductiblesAccurately processes all requests and documents appropriate information within a time-sensitive environmentAbility to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs callsAbility to hear inquiries from patients, physicians, clients or staff, answer phone and speak with patientsEducation RequirementsHigh School graduate or equivalentSpecial RequirementsMinimum 3 years medical office/authorization/insurance experience, preferred Extensive knowledge of medical/radiology terminologyMust be proficient in Word/Excel and EMR, have good organizational skills