Data Center Operations Manager, Amazon Dedicated Cloud at Amazon

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the worlds largest information system infrastructures If so we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management strong technical understanding and the drive to take AWS Data Center Operations to the next level.As a Data Center Operations (DCO) Manager with Amazon Web Services you will support the National Mission in a challenging but rewarding environment.The successful candidate will have experience creating/devising strategies mentoring people in all levels sponsoring projects and proposing technical solutions.This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful.In addition to strong knowledge in Data Centers hardware and network repair candidates will create documentation innovate solutions participate in site-level project work and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilitiesDCO managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Center sites. You will guide a team of technical professionals to support this endeavor along with frequent engagement of the following activities:- Prioritize and assign trouble tickets to data center technicians and operators- Routinely review ticket queue for large events and address accordingly- Guide train and educate data operations technicians on the best practices related to all service owner issues- Manage and deliver mid-size projects- Recommend document and oversee policies and procedures to meet industry best practices and to meet required SLAs- Manage a diverse team of data technicians with varying skills- Maintain the on-call schedule coordinating absence and vacations- Recruit and train data technicians to ensure appropriate staffing levels- Write and deliver performance reviews for staffAbout the teamAWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud. Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2 years of professional or military experience or Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent- 2 years of data center engineering or operations experience- 2 years of people management experience- A or Network or Security or AWS certification- Current active US Government Security Clearance of TS/SCI with Polygraph- Experience with staffing lifecycle including interviewing hiring performance management and terminations- Knowledge of Linux/Unix Administration- Knowledge of hardware architectures- CCNA or equivalent level networking certification- Excellent verbal and written communication skills.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115800/year in our lowest geographic market up to $200100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Required Experience:Manager Key Skills Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 115800 - 200100