Data Self-Service Associate IV at Duquesne Light Company

Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team! Job Title:Data Self-Service AssociatePosition Summary:The Data Self-Service Associate is a position within the Corporate Strategy department at Duquesne Light Company (DLC). Corporate Strategy is an organization guided by the DLC Executive Team to identify compelling ideas within the organization that can be used to improve efficiency and drive value within DLC.The Associate will be focused on enabling data self-service and data literacy within the company to support DLCs on-going efforts to be a data-driven organization. Reporting to the Senior Manager Analytics Center of Excellence (ACE) the Associate will be a pivotal team member in providing training and development opportunities related to data literacy and data self-service to the enterprise. The individual will also have responsibility for developing relationships and effective partnerships with teams throughout the organization to drive the best enterprise-wide outcomes.The position will require a combination of proven experience in skills-coaching and subject matter expertise in data and analytics.Location: Hybrid (see below) downtown Pittsburgh PennsylvaniaJob Duties and Responsibilities:Facilitates or leads technical training on tools like Power BI SQL and SnowflakeCoaches and trains on data literacy topics like data visualization data interpretation AI etc.Runs Analytics Maturity Path program capturing accessibility limitations to share with IT and themes from business teams to address with development contentLeads the Analytics Community as a center of practiceExecutes the enterprise data literacy program following strategy set by ACE leadershipIdentifies opportunities to use data & analytics to support the companys strategic prioritiesModels data governance best practicesPromotes the expansion of data literacy and data self-service skillsets throughout the organizationSupports the advancement of data culture at DLHEducation and Experience Required:Bachelors degree in a quantitative field or equivalent experienceFive (5) or more years professional experience working with data (analytics data governance data quality data stewardship data management forecasting etc.)Professional experience in instructional design learning science or teaching preferredSkills/Abilities:Mastery of basic data concepts and tools (ex: data visualization summary statistics Power BI)Experience creating dashboards in Power BI or comparable data visualization toolFamiliarity with advanced data tools and concepts (ex: SQL Snowflake regression)Working knowledge of IT infrastructure data platforms and reporting toolsExperience writing documentation (ex: guidelines business requirements teaching references process documentation)Experience coordinating efforts across cross-functional teams and collaborating with business partnersAbility to communicate clearly verbally and in writing with non-technical partnersExperience leading workshops and / or training sessions on technical topicsAbility to plan and effectively manage schedules balance strategic long-term initiatives with emergent items and adapt to changes in prioritizationProgram management including long-term planning / roadmap execution across multiple workstreamsHybrid WorkPosition follows our hybrid work model with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.Storm RolesAll Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position as duties can vary across the Company.Examples of storm roles could include but arent limited to duties such as: working with operations for service center support or with the communications customer service or government affairs teams to respond to public and customer requests for information etc.Data GovernanceUtilize data to make business decisions as appropriate for the position support data stewardship activities and partner with IT on underlying data needs.EQUAL OPPORTUNITY EMPLOYERDuquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.Required Experience:IC Key Skills Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1