Dealing Client Services (DCS) Associate at Monex USA

Job Title: Dealing and Client Service Associate ILocation:LA; In-personStatus: Full-time; ExemptReports to: Associate Director Dealing Client ServicesDirect Reports: N/ATypical Work Hours:7:30 a.m. to 4:00 p.m. Monday to FridaySince 1999 Monex USA has provided corporate clients with the best foreign exchange (FX) and international payment solutions in the industry. Monex USA guides thousands of clients from a broad spectrum of industry sectors through the intricacies of the currency markets. Our unique market insight is widely recognized in main-line business media such as The Wall Street Journal Reuters Bloomberg and CNBC.Monex USA is looking for a Dealing and Client Service Associate to handle pre and post-transaction inquiries for both internal and external customers. The role will be responsible for responding to incoming calls and emails in accordance with agreed service level agreements and quality standards whilst delivering a high-quality customer addition to supporting external customers directly this role will provide support to the internal dealing desk and work closely with the back-office operations team to facilitate a harmonious flow of information internally and externally. This position plays a key role in providing a first-class experience to internal and external customers.Responsibilities:Processing of offline transactions through phone and email correspondenceSetup and configuration of client accounts authorized users wire templates etc.Troubleshooting and follow-through of customer inquiresActing as a liaison between back-office operations and external customersAccepting and assisting with inbound and outbound calls and emails from clientsProviding support for mass communications and other marketing campaigns Providing support to dealing desk by handling calls email and order entry overflowRequirements:Four-year college degree High level of attention to detailWork effectively in a team environmentStrong communication skillsPreferred Qualifications:Fluent in SpanishPrevious work experience in a customer support setting is preferred. Travel:No travel requirementsCompensation:The annual salary starts at $46500 base with commissions historically paid out in the range of $20000 - $25000 plus bonus.Benefits:Medical insurance Dental insurance Vision insuranceLong Term Disability Short Term DisabilityAD&D insurance Commuter Benefits401K & Roth16 days of PTOPet InsuranceMonex Inc. is an Equal Opportunity Employer. Diversity is valued and the company will not tolerate any form of discrimination or harassment.#LI-RH1 Required Experience:Junior IC Key Skills Engineering Maintenance,Feed,Advertisement,Apache Tomcat,Drafting,Market Research Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 20000 - 25000