Debt Collections Agent- Bilingual Spanish Remote at Swc Group

Job Details Carrollton TX Fully Remote Full Time High School None Day Call Center AgentDescription MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.REQUIRED to have 3 years experience in Debt CollectionsEquipment is NOT PROVIDED. Please see below for equipment requirements.Compensation:$16/hr starting base pay; additional $2/hr bilingual shift differential (upon completion of Spanish test)Monthly Bonus based on collection and performancePlus Daily/weekly/monthly incentives/prizes such as gift cards and giveawaysEssential Duties and Responsibilities:Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism tact and adhering to all applicable collection laws.Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.Follows Client Operating Standards State and Federal Legal Requirements and Regulation regarding Collections.Accurately and thoroughly notates each account with efforts performed and results attained.Handles PCI Data confidentially and securely.Schedule:Regular Schedule: Monday-Friday 40-hrs/week8-hr shifts with availability between 7am-7pm3 weeks of Paid Training: Mon-Fri from 8am-5pmOne late night a week from 10am-7pm One Saturday a month from 8am-2pmSchedules are assigned based on client and company needsMinimum Qualifications:3 years experience in Debt CollectionsHigh School Diploma/GED requiredMust be 18 years of age or olderAuthorized to work in the United StatesClient requirements for this campaign require a clean background check and a negative drug test resultEffective communication negotiation and problem-solving skillsAbility to multi-task in a production driven environmentThis role routinely uses standard office equipment including electronic keyboard mouse and telephone. Basic computer knowledge and typing skills requiredMust be comfortable navigating between multiple computer screens and systemsEquipment Requirements (MUST have to be considered):Internet:Internet router- No WIFIWired High-Speed Internet Connection15 Mbps download speed and at least 3 Mbps upload speedNetwork Latency Max 250 MSComputer/PC/Laptop:Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)Computer needs to be 2019 or newer to have acceptable processing speeds8 Gb Memory1 USB Type A 2.0 (Standard headset USB)Headset & Webcam:Logitech H390 HeadsetInternal or External Web CameraWork AreaMust have a home office set up and an ethernet cord you can connect to your computer.Quiet workspace free of background noise and distractionsPrivate area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI. SWC Group Benefits:Paid Holidays and CPL (Comprehensive Paid Leave)Medical Dental and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability PlansHSA (Pre-tax) Savings Account401(k) Plan with matching contributionEmployee Referral BonusPaid Training ProgramPlease feel free to reach us for any further questions at Required Experience:Unclear Seniority Key Skills Computer Science,Counselling,Gas Turbine,Cost Control,IT Operations Employment Type : Full-Time Experience: years Vacancy: 1