Debt Specialist III (US) at TD Bank

Work Location:Phoenix Arizona United States of AmericaHours:40Pay Details:$23.25 - $30.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail consumer residential or auto accounts.Depth & ScopePerforms multiple and/or diverse tasks that cover a wide range of complexityRequires advanced skills and expertise in a range of products and services processes procedures and systems or requires deep skills in a set of focused areasUnderstands how related teams coordinate their efforts and resources to achieve objectives of a unitGathers and analyzes data to identify and solve complex problemsUses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelinesCommunicates unusual and/or complex content in a clear manner; handle sensitive informationArea(s) assigned are of moderate size and complexity and typically involves last efforts to prevent lossConducts detailed investigative work to find missing borrowers regularly utilizing skip tracing and other techniquesComplies with all pertinent department/bank policies and proceduresElevates issues that may result in foreclosure or repossession when necessarySuggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activitiesServes as entry point for the identification routing and documentation of all pertinent collection support processes (i.e. modifications bankruptcy skip-tracing etc.)Education & Experience: High School Diploma or GED required2 Years of related experienceDemonstrated strong phone skills to effectively work with customersNegotiation experience with demonstrated positive outcomesSales skills making regular phone calls presenting Company in positive way to Customers and tactfully but firmly collecting paymentsKnowledge of and ability to explain wide variety of consumer loan productsWriting ability to clearly document callsPC skills sufficiencyCustomer Accountabilities:Supports the Banks Customer Service StrategyContributes to decisions that impact the well-being of TD its customers and stakeholdersProvides excellent customer service when dealing with internal partners vendors or our customersSupports quality service delivery at every interactionContributes to the ongoing improvement of the partner/customer experience within the teamMakes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangementsCollects payments on early delinquent accounts obtaining commitments from customers late on loan payments according to established proceduresCoordinates with attorneys realtors credit counselors servicing representatives and internal Company personnel to facilitate collection activitiesDocuments calls attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for follow-upResearches customer accounts to resolve payment disputesCommunicates with other departments as necessary to obtain and verify informationFollows up with customers to ensure matters are resolved and payment terms are agreed uponOrders and sends letters and other correspondence to make initial contact or follow up with delinquent customersDetermines reasons for customer delinquencies and uses standard methods and procedures to secure paymentEvaluates customers capacity to handle the debtIdentifies reasons why customers can or cannot payAssists customers in processing insurance claims and requests for contractual rebatesReviews accounts for adherence to department policies as well as state and federal laws and regulationsCompletes necessary account documentation involving inside and outside personnel as needed and may recommend accounts to be reviewed for foreclosure repossession charge off and or litigationWorks with customers or agents of customers to resolve delinquency and avoid default or adverse actionShareholder Accountabilities:Participates in activities to help promote growth and development of the community and help create a positive image for TDSupports cost savings opportunitiesSuccessfully completes all required job specific compliance-related training as well as understand utilize and follow compliance/risk and control programsComplies with internal / external audit and regulatory requirementsContributes to prompt and comprehensive response to all external audit regulatory and compliance requests and findings and maintains appropriate records of action plansReminds borrowers of financial obligations and explains implications of debt nonpaymentTakes action as appropriate to mitigate the banks exposure as well as complying with all pertinent department/bank policies and proceduresMay initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned propertyMay recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategiesMay process and collect insurance claims and refundable contract premiums including primary insurance Gap insurance service contracts and other source of revenue available on assigned accountsEmployee/Team Accountabilities:Be engaged in advancing and sustaining a unique inclusive culture that reflects TDs diversity agenda and creates an extraordinary employee experienceParticipates fully as a member of the team and contribute to a positive work environmentCommunicates with the team on the status / progress of projects and issues / points of interestActively shares information and knowledge and proactively learn from the expertise of othersPrioritizes and completes own workload in order to deliver quality results meet timelines as assigned and deliver Legendary Customer ServiceContributes to opportunities to enhance productivity effectiveness and operational efficiency of the business unit vendor and/or teamPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel: OccasionalInternational Travel: NeverPerforming sedentary work: ContinuousPerforming multiple tasks: ContinuousOperating standard office equipment: ContinuousResponding quickly to sounds: OccasionalSitting: ContinuousStanding: OccasionalWalking: OccasionalMoving safely in confined spaces: OccasionalLifting/Carrying (under 25 lbs.): OccasionalLifting/Carrying (over 25 lbs.): NeverSquatting: OccasionalBending: OccasionalKneeling: NeverCrawling: NeverClimbing: NeverReaching overhead: NeverReaching forward: OccasionalPushing: NeverPulling: NeverTwisting: NeverConcentrating for long periods of time: ContinuousApplying common sense to deal with problems involving standardized situations: ContinuousReading writing and comprehending instructions: ContinuousAdding subtracting multiplying and dividing: ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn moreAdditional Information:Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.Colleague Development If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.Required Experience:IC Key Skills Economics,Financial Services,Exploration,Animation,Email Marketing,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 23 - 30