Delighted to Serve Night Auditor at The Hedreen Hotel Employer

Hourly Compensation: $25.50(This is a set hourly wage. No wage range exists).Non-Exempt Overtime EligibleBENEFITS:Affordable Medical/Dental/Vision after 30 days of employment with free Back Joint Care ProgramFree Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employmentFree Basic Life Insurance Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)Paytient Healthcare Spending401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked use on 91st day of employment)Voluntary Life Accidental Death & Dismemberment (AD&D) PlanFree Employee Assistance Program (EAP)Travel Assistance ProgramOTHER BENEFITS: Hotel discounts at 10000 global destinations (nightly rates as low as $45)Parking: Complimentary in our parking garage (subject to availability)50% subsidy for public transportation expensesReferral program of $250 per successfully referred new hireComplimentary cafeteria mealsMonthly employee appreciation eventsEmployee Exercise RoomCommunity Service EventsWHY THE RENAISSANCE SEATTLE HOTELWere you always the curious kid that opened every cabinet peeked behind every door and never passed up the opportunity to ask why If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you. If youve got authentic style a natural curiosity and a warm way with people then come live the Renaissance way. live life to DISCOVER. If youre passionate about your neighborhood always looking to explore places one wouldnt find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine explore and grow! The Renaissance isnt just a place to spend the night its a place with style just as unique and adventurous as yours. Were not just looking for anyone Were looking for YOU!Where do you want your career to go Its up to you. A lifer in your discipline great we know you will perform exceptionally every day. Would you like to explore other disciplines at some point There is no better opportunity than this one. You are striving to be a Front Office Manager Director of Rooms General Manager or more Well support you all the way. ABOUT OUR MANAGEMENT COMPANYThe R.C. Hedreen Company is Seattles pre-eminent hotel developer. R.C. Hedren Co. built the Hilton Crowne Plaza Renaissance Grand Hyatt Hyatt at Olive 8 Hyatt Regency and more to come.Ownership is also the management company No red tapeThe company values longevity nearly half of our team has been with us 5 yearsABOUT OUR HOTEL4th largest hotel in SeattleStable operation hotel has never been soldThree onsite Beverage and Food outlets The Fig & The Judge Restaurant the 515 Bar & Lounge The 515 Coffee BarBRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENTAs a Renaissance Front Desk Ambassador you set the stage for the entire guest experience. Youre often the first person a guest meets and your warm genuine approach helps them feel welcomed comfortable this role you create meaningful connections by reading guest cues tailoring your service style and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.You are an explorer a problem-solver and a storytellersomeone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel you ensure every guest enjoys a smooth easy and memorable stay from arrival to departure.Key ResponsibilitiesGuest Engagement & ServiceGreet every guest with a smile eye contact and a friendly greeting.Engage guests in conversation about their stay needs and interests.Anticipate guest needs using verbal and nonverbal cues.Assist guests with disabilities following proper guidelines.Handle all guest requests questions and concerns via phone email chat or in person.Provide accurate information about amenities services and local attractions.Follow up to ensure all guest requests are completed to their satisfaction.Check-In / Check-OutProcess check-ins and check-outs verify identity secure payment and issue keys.Set up accurate accounts verify billing and document exceptions.Coordinate with Housekeeping regarding room readiness.Approve late check-outs based on occupancy and maintain accurate records.Manage room assignments and adjustments based on guest preferences.Call Handling & CommunicationAnswer calls using proper etiquette (within 3 rings smile in your voice use guest names).Direct calls take messages and record requests clearly.Process wake-up calls and relay information to appropriate departments.Communicate professionally with guests and teammates at all times.Food & Beverage SupportTake and process F&B orders answer menu questions and enter transactions.Reports & RecordsRun assigned daily reports and ensure accuracy.Log all guest requests incidents and adjustments in the CRM system.Cash Handling & FinanceProcess payments (cash credit debit checks).Balance and secure your bank at beginning and end of shift.Follow accounting procedures for adjustments paid-outs and system outages.Teamwork & ProfessionalismMaintain strong working relationships across all departments.Support coworkers communicate effectively and handle sensitive issues with respect.Keep uniform and appearance clean and professional.Follow all policies procedures and confidentiality guidelines.Safety & SecurityFollow emergency procedures and report any unsafe conditions immediately.Maintain awareness of property security concerns.Notify Security of incidents such as theft reports.Other DutiesAssist with parking/valet communication and dispatch.Perform other reasonable tasks as assigned by supervisors.Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local with these obligations Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time with or without notice or cause except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified and are subject to reasonable adaptations at any time as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employers sole discretion. For inquiries regarding this specific job posting please e-mail us at. Key Skills Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing Employment Type : Full Time Experience: years Vacancy: 1