Software Engineer, Stripe Assistant at Stripe

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.About the teamThe Stripe Assistant team is transforming how users interact with Stripe by building an intelligent and proactive assistant that not only answers users queries but efficiently resolves issues and provides valuable business insights. We leverage LLMs and agentic systems to elevate the user experience across Stripefrom the dashboard to support surfacesand we enable other teams to build and integrate their AI agents on our platform. Were evolving from a helpful support tool to a trusted pilot that anticipates optimizes and executes on behalf of our users.What youll doAs a Senior Software Engineer on the Stripe Assistant team youll architect build and operate the systems that make the Assistant safe reliable and deeply useful. Youll design and implement the core services that route and fulfill user requests in real time orchestrate tools and agents and ground responses in authoritative Stripe and user data.Youll help shape how the Assistant shows up in the Stripe dashboard and across surfacescrafting APIs backend workflows and user-facing integrations that make complex tasks feel simple and trustworthy. Youll partner closely with ML engineers to integrate LLM-powered capabilities build robust evaluation and observability into the stack and deliver stepchange improvements in quality latency cost and availability.ResponsibilitiesOur team operates fluidly and here are some problems you may tackle:Design and operate backend services and APIs that power the Assistants core workflowsconversation routing tool and agent orchestration state management and grounding in Stripe data.Integrate LLM and agentic capabilities (e.g. RAG tool use/function calling summarization) into production systems in a scalable observable and costefficient way.Establish trustworthy human-in-the-loop execution for high-trust write actions and define the permissions safety checks and governance model for tools and agents.Build the infrastructure for conversation continuity personalization and cross-surface memory so the Assistant can act as a persistent context-aware partner in the dashboard and beyond.Develop evaluation experimentation and telemetry pipelines to measure answer quality reliability and latencyand use them to drive iterative product and system improvements.Elevate operational excellence and technical quality: define and meet SLOs improve security and observability mentor other engineers and help shape architectural direction.Collaborate closely with ML engineers product managers designers and other teams across Stripe to plan roadmaps make pragmatic tradeoffs and ship impactful features quickly and safely.Who you areWere looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.Minimum requirements6 years of professional software engineering experience building and operating production services.Strong backend or fullstack engineering background with solid distributed systems fundamentals (e.g. concurrency consistency caching data modeling fault tolerance).Proficient in at least one modern programming language (e.g. Ruby Python TypeScript) and comfortable working across the stack when needed.Experience designing implementing and maintaining APIs and services with high reliability requirements.Practical experience integrating or consuming LLM-based services (e.g. RAG embeddings function calling or agent frameworks) in user-facing products or internal tools.Experience working closely with ML engineers product managers and designers to translate product requirements into robust technical solutions.Preferred qualificationsExperience shipping applied LLM or AI-powered features at scale to end users with attention to safety reliability and user experience.Experience building or evolving platforms that multiple teams use (e.g. shared APIs internal developer platforms or extensibility frameworks).Experience working in highly ambiguous problem spaces setting technical direction and driving alignment across teams.Join us to build a trustworthy proactive AI operating layer for every Stripe merchantadvancing safety reliability and insight at global scale. If youre ready to help take Stripe Assistant from copilot to full autopilot and shape how businesses connect with Stripe wed love to hear from you. Key Skills ABAP,Community Support,Fpga,JavaScript,Banking & Finance,Java Employment Type : Full Time Experience: years Vacancy: 1