Dental Scheduler at SWLA Center for Health Services

Job DescriptionJob DescriptionSalary: Summary: The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practiceQualifications:High school graduate required.Certification as Dental Assistant a plus.Previous experience in a medical or dental office setting preferred.Must understand basic Medicare/Medicaid and insurance plans.Must understand insurance verification, insurance eligibility and insurance payers.Confident positive manner and appearance.Strong customer service experience.Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office SuiteAttention to detail and accuracy in managing patient records and schedulesExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesAbility to work in a fast-paced environment and handle stressful situations calmly and professionallyEmploy correct grammatical English and write legibly in order to complete appropriate paperwork.ESSENTIAL JOB FUNCTIONS1. Schedules and confirms patient appointments via phone, email, and in-person2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies5. Provides patients with pre-appointment instructions and post-appointment follow-up information6. Sends appointment reminders and follow-up messages to patients via phone, email, or text7. Pays attention to detail in regards to all aspects of job requirements.8. Maintains accurate and up-to-date patient records in the dental practice management software9. Verifies patient insurance information and ensures that necessary documentation is completed4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources13. Communicates any scheduling changes or issues to the dental team promptly14. Assists with the coordination of treatment plans and referrals to specialists as needed15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary