Department Lead Automotive at Theisen's Home-Farm-Auto

Department LeadEmployment Type: Full TimeSupervisor: Store ManagerJob DescriptionIn addition to performing the duties required of a sales associate Department Leads are also responsible for overseeing functions in assigned department. Functions include but are not limited to delegating work training on selling skills and product knowledge implementing strategies to increase productivity and demonstrating and sustaining the quality of Theisens Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.QualificationsMust be a full time Theisens associate and have desire to grow and promote within the company6-12 months retail experience preferredSatisfactory completion of NHPA test within three months of startingValid drivers License with a clean driving recordKey ResponsibilitiesProvide excellent customer serviceApproach customers storewide and ask if help is needed and take them to the location of merchandiseExplain benefits and features of merchandise to customers and suggest add-on merchandiseMaintain general knowledge of all products may need to have expertise in specific product areasCompute price quotes order merchandise from order catalog provide customers with business card with name and contact information and follow up on customer special ordersAnswer telephone and customer questions within established guidelinesPractice and maintain security measuresCommunicate out-of-stocks using x-mail requests and communication with buying staffUse radios to request additional helpAssist customers with check out and carryoutsMaintain accuracy of shelf tagging arrange merchandise by shelf label and set up merchandise displaysReceive merchandise shipments and check them against receiving reportsRemove merchandise from packaging match items with stock numbers and price and tag merchandiseRestock shelves and displays and assemble products as needed.Process Interstore transfersCleaning duties which include but arent limited to facing merchandise dusting shelves/displays and merchandise sweeping and vacuuming cleaning windows and emptying trashMaintain cleanliness and merchandising that meets or exceeds the Theisens Brand requirementsHelp management implement business strategies to increase sales and carryout department directives received from managementManage the execution of product promotionsMentor and train associates to assist customers by providing brand quality customer service with each interactionPractice and maintain established security measuresAssist with difficult questions or complaints from customersMaintain knowledge about all products in generalAssist customers in assigned department as well as all other areas of storePerform opening/closing functions when needed may include bookkeeping dutiesOther tasks as requested by management may include but are not limited to: checking desk/mail box preparing and participating in physical inventory unloading warehouse delivery trucks delivering merchandise to customers and running cash registersRequired Knowledge Skills and AbilitiesTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manualsAbility to write routine reports correspondence and speak effectively before individuals or groupsAbility to draft and interpret correspondence memos and reportsAbility to calculate figures and amounts such as discounts percentages and volumeAbility to perform basic accounting calculating problem-solving and reasoningAbility to apply common sense understanding to carry out instructions furnished in written oral or diagram formSufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store recordExhibit a high level of integrity and business ethicsFamiliar with forklift and pallet jack operations is preferred but not requiredAbility to answer phones and learn cash register functionsAbility to assign and evaluate work coach/counsel do planning recordkeeping reporting supervising and trainingPossess a positive attitude good listening skills and an outgoing personalityPhysical DemandsFrequent physical demands include lifting up to 25 lbs. walking standing bending reaching dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs. climbing stairs squatting and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.Work Environment and Working ConditionsWork will normally be performed inside of the store facility; however some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns cuts electrical explosive and mechanical. Due to the nature of the work associates may be exposed atmospheric conditions such as dust fumes odors and poor ventilation. For the safety of our associates all associates may be required to wear protective devices from time to time depending on the job/task being performed.BenefitsPart-Time and Full-Time Eligible:Competitive match on 401KPTOHolidaysBirthday-off with payAssociate discount and many other benefitsFull-Time Also Eligible:Health insuranceDental insuranceVision insuranceFlexible spending accountsShort-term and long-term disabilityCompany Culture and ValuesAt Theisens our company culture is built on a foundation of respect collaboration and service to our communities. We believe in putting Customer First working together as One Connected Team and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisens we strive to make a positive impact on our customers our communities and each other creating a workplace where hard work dedication and innovation are celebrated.Theisens is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race color sex (including pregnancy) age national origin religion sexual orientation gender identity disability status as a veteran or any other federal state or local protected class. Key Skills Mechanic Experience,Brake Repair,Dealership Experience,GM Vehicles,Suspension Experience,Alignment,Auto Glass,Automotive Diagnostics,Automotive Repair,Service Technician Experience,Shocks & Struts,Automotive Service Experience: years Vacancy: 1