Department Manager at H&M Group

Overall Job Summary: At H&M we refer to our Assistant Managers as Department Managers and you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their development as well as work with succession planning talent development and structured performance management for the team based on results values and leadership. The Department Manager will work in accordance with legal requirements and H&M standards policies and procedures to meet the expectations of customers and colleagues.This position reports to the Store Manager and has the following direct reports: Department Supervisor Sales Advisor.Your Day to Day*Sales and ProfitRegularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers.  Secure that actions are taken to maximize selling.  Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful executionTogether with the store management team secure store operations H&M standards and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move Sales Events etc.) and excellent customer service keeping within the sales budget of allocated hours.Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial HandbookEnsure H&M Customer Service standards are always delivered through active coaching and leading by exampleActively participate in executing store routines and tasks including but not limited to the delivery truck garment processing reductions department moves and price changeActively prevent loss and ensure the department follows appropriate safety and security guidelinesGive input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks threats and opportunities related to the competitor landscapePeople and TeamsManage the recruitment training development and succession planning team in line with H&M best practicesEvaluate and manage the performance of the Department team members; give regular feedback execute dialogues development plans and follow-ups and take actions to improve performance and develop the teamDeliver clear communication to Store team on business performance company culture and training focuses through daily Behind The Seams meetings and participating in weekly Leadership MeetingsEnsure that health & safety legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests pay conducting terminations & corrective actions and making employment decisionsAbility to maintain overall store responsibility in absence of a Store ManagerStrengthen our Company Culture by promoting feedback in our daily work and coach your team to do the sameQualifications : Who You AreInclusive positive creative and willing to learn on the job!Passionate for customer service and helping people find their styleA multi-tasker who enjoys working in a fast-paced environment with an eye for detail1-2 years of transferrable experience welcomeYou have the ability to lift in excess of 20 poundsAbility to coach and counsel staff on management and progressive discipline techniquesAbility to stand for long periods of time bend stretch engage in repetitive motions push pull and carry items (mannequins clothing totes torsos etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekendsBasic computer skills such as browser navigation software interaction and data entry are neededMay be required to travel to support other stores and for trainingAdditional Information : Why Youll Love Working for H&MDynamic team-driven work environment with a group of unique diverse and kind individuals.Endless growth & development opportunitiesDress your personality. We encourage you to dress your personality all day every day. Did we mention our discount at H&M &Other Stories and COSJob Status: Hourly Non-ExemptCompensation:Hiring Range is $16.91 - $19.95 Hourly**Benefits: H&M believes in rewarding our employees for their many contributions to our shared success. Thats why we offer a full range of inclusive benefits that enable wellness both in and outside of work.  We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition.  Please note benefits may have eligibility requirements based on employment status.We offer: 25% Staff Discount - Medical Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.Our Career site will have more details click on Benefits at EEOC Code: SLS*This job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.**H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Remote Work : NoEmployment Type : Full-time Key Skills Restaurant Experience,Sales Experience,Food Service,Succession Planning,Management Experience,Materials Handling,Pricing,Conveyor Installation,Food Production Experience,Leadership Experience,P&L Management,Retail Management Experience: years Vacancy: 1