Deskside Technician II at Stefanini Group

Details:Stefanini Groupis looking forDeskside Technician IIfor a globally recognized company!For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!Who we areStefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia. What will you doSupporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices printers scanners wireless VPN etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs spare parts and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the clients ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup restoration and migration of user dataSmart Hands support with networking server and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned Details: What do you need to succeedExperience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardwareAble to uphold a positive attitude at all times even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk bend stand for long hours and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience ideally in a corporate environmentProven ability to handle challenging rapid-response user supportProven ability to balance prioritize and organize multiple tasksDesired CharacteristicsA CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma#LI-AH1#LI-ONSITERequired Experience:IC Key Skills Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation Employment Type : Contract Experience: years Vacancy: 1