Desktop Engineer at Map Ssg

The Modern Workplace Engineer is responsible for the deployment configuration and monitoring of all installed applications on Firm-managed physical desktops laptops and virtual platforms leveraging best-practice release processes.Duties:Responsible for the creation update and management of both physical and virtual desktop/laptop imagesResponsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops virtual desktops and XenApp serversResponsible for escalations to third-level support including shared support of an on-call rotation scheduleResponsible for determining success of deployments and reporting on installationsResponsible for deployment-related problem identification and remediationResponsible for the management of O/S and application patch deploymentsResponsible for maintaining and improving documentation around desktop managementResponsible for the support of desktop management and monitoring tools in order to:Identify and troubleshoot systemic issuesCapture trending health informationGather analytics around end-user applicationsResponsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop laptop and virtual environmentsSkills/Qualifications:(Employee must possess the following qualifications and excel in the following skill sets)Management tools such as Microsoft InTune Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment ManagerApplication Management in virtual environments including Azure Virtual Desktop Citrix Virtual Apps and DesktopsApplication packaging tools such as AdminStudio or Advanced InstallerGroup Policy Active Directory Entra and conditional access policiesScripting languages like PowerShell and VBSDesktop and application monitoring toolsExperience with Legal applications and Lenovo hardwareExperience with the following a plus: Beyond Trust Privilege Management Nerdio Manager for Enterprise Ivanti Environment ManagerPrevious experience in a law firm or professional services environment is desirableAttributes expected of all candidates include:Responsibility honesty reliability initiative attention to detail determination a desire to learn ownership of and pride in ones workCommunity engagement in peer groups and a drive to stay current with the latest trends and technologyInterpersonal skills necessary to interact and work productively as part of the Information Systems team delivering high-quality services to the Firm and our clientsAbility to meet deadlines and effectively complete operational and project-based assignmentsAbility to communicate effectively in person and in writing with Firm personnel at all levels and outside parties as necessaryAbility to work independentlyEducation Requirements:Bachelors degree preferably with strong academic record. Professional certifications a plusExperience Requirements:Minimum 3 years of experience in Desktop Engineering roleAttendance Requirements:On site during normal working hours and available as necessary before or after normal working hours to work at the Firm over the telephone or at off-site meetings in order to meet the demands of the job and the needs of the FirmExpected to carry a work phone and respond when necessaryThe anticipated annual base salaryrange for this position is $140000-$160000. Key Skills MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,PowerShell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 140000 - 160000