Desktop Support Analyst I at Dyopath

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productiveDYOPATH is on the lookout for a Desktop Support Analyst I who thrives on team spirit relentless curiosity and a genuine care for delivering exceptional support.Why Youll Love Working HerePurpose with Passion Join a company whose L.O.V.E. philosophyLiving Our Values Every Daytransforms everyday work into meaningful impact.Grow & Thrive From certifications to career paths DYOPATH invests in your ongoing development.Award-Winning Culture Known for outstanding IT service we bring the same dedication internally: toward each other.Fun & Respectful Teamwork Collaborative upbeat environments where achievements are celebrated!Awesome Benefits Medical Dental & Vision Coverage Life Insurance 401(k) with company match Plus You Pick a Day paid holiday FSA & HSA options Pet Insurance (because pets are family!)and much more! Full benefits overview at Overview Location: On Site Morton IL Schedule: 7:30 AM 4:30 PM CST MondayFriday Pay Rate: $20/hourYour Mission as a Desktop Support Analyst IAs a Desktop Support Analyst I you will:Provide technical support for desktops laptops printers scanners and peripherals.Troubleshoot hardware and software issues via phone chat or in person.Install deploy and maintain company systems and applications.Track and resolve incidents using internal ticketing systems while meeting SLAs.Perform updates: Microsoft security patches antivirus signatures and other software updates.Document processes and create knowledge base articles for self-service.Act as a liaison with third-party vendors and technicians.Order parts for hardware maintenance and repairs.Engage in special projects and continuous improvement initiatives.What You Bring to the TeamEducation & CertificationsBachelors degree in computer science IT or related field OR 4 years of equivalent experience.A Certification required.Experience & SkillsIntermediate knowledge of hardware and software troubleshooting.Familiarity with Microsoft O365 Suite and SharePoint.Strong written and oral communication skills.Detail-oriented customer service focused and able to prioritize tasks effectively.Ability to work collaboratively in a team environment.Other RequirementsValid drivers license and acceptable driving record.Background check required prior to hire.Why This Role RocksAs a Desktop Support Analyst I you wont just fix problemsyoull be the backbone of our IT support ensuring smooth operations and empowering users to succeed. Youll work with passionate people learn new skills and help shape the future of tech services at DYOPATH.Ready to Elevate IT ExperiencesIf youre excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture DYOPATH wants you! Apply now to become our next Desktop Support Analyst I Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.Required Experience:IC Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Hourly Experience: years Vacancy: 1