Desktop Support Analyst at Robert Half

We are seeking a detail-oriented and customer-focused Desktop Support Analyst to join our IT team. This role is responsible for delivering technical assistance, troubleshooting hardware and software issues, and ensuring end-user workstations operate efficiently. This role will also include responsibility in managing the primary help desk system for ticket reporting. The ideal candidate has excellent communication, troubleshooting skills, good judgement of priorities, and a commitment to providing high-quality, personable technical support with abundance of patience.Key Responsibilities Provide technical support to end users via phone, email, chat, and in-person. Support and resolve issues related to desktops, laptops, printers, peripherals, operating systems, and desktop applications (Microsoft Windows), and mobile smartphones (iOS, iPadOS, Android). Install, configure, and maintain computer hardware, printers, mobile devices, and related equipment for Microsoft Windows and Apple iOS, Android. Set up and support user accounts, permissions, and access controls in company systems directories. Document all support requests, troubleshooting steps, and resolutions in the help desk system. Set up IT equipment at the office for users, including desk monitors, laptop docks, network cables, testing devices, and updating firmware. Assist with onboarding and offboarding of employees, including workstation setup and hardware allocation, wipe, refresh, and deploy laptops, mobile devices. Monitor and assist in addressing vulnerabilities identified in Endpoint EDR and XDR solutions. Maintain and manage IT desktop support system through automation and reporting. Maintain inventory of IT equipment and support asset management processes. Escalate complex issues to higher-level technical teams when necessary. Follow IT policies, procedures, and security best practices. Participate in IT projects such as technology upgrades, migrations, and system deployments.Qualifications RequiredExcellent communication, customer service, and time management skills.Minimum of two years of experience in desktop or technical support.Strong knowledge of Microsoft Windows, Apple iOS, Android.Familiarity with common enterprise applications (Microsoft 365, AV, and VPN solutions.)Understanding of Microsoft networking fundamentals.Experience troubleshooting hardware components (memory, hard drives, peripherals).Perform light duty cable runs under desks, cubicles, and conference rooms.Ability to lift and move computer equipment as needed Preferred Experience Customer service or user-oriented support highly desiredExperience with device management and deployment toolsExperience with ticketing systemsWork EnvironmentFull-time on-site in-office 5-days a weekEducational RequirementsFour-year college degree in CS / CIS or related industry experience or equivalent.