Desktop Support Analyst Office of Innovative Technologies UTK at University of Tennessee

DescriptionOIT is seeking to hire two IT Desktop Support Technician 3. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse will include answering questions analyzing and resolving problems installing & testing operating systems & applications configuring hardware & software including computers & peripherals migrating data documenting procedures consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.ResponsibilitiesResponsibilities:Provides desktop and networking support to faculty staff and students via phone email or onsite - includes wide variety of hardware operating systems software applications peripherals etc.Supports users on and off campus including other IT personnel in units outside OITAnalyzes technology needs and recommends solutionsResearches technical problems/questions and provides solutions that are efficient and effectiveConfigures installs and/or repairs computer equipment including operating systems and applicationsPerforms other related duties as requiredQualificationsMinimum QualificationsAssociates degree in a related field or equivalent related experience.Two years of related desktop experienceJob Skills and Abilities:Required:Demonstrated knowledge of a wide variety of computer hardware operating systems software applications and mobile platformsDemonstrated customer service skillsKnowledge of networking DNS/DHCP and Active DirectoryExcellent oral and written skillsStrong problem-solving skillsStrong organizational skillsAbility to work independently as well as within a teamAbility to lead small or special projectsAbility to work evenings and weekendsAbility to lift computer equipment walk across campus to perform technical support duties and physically able to sit at a desk all day as necessary to perform job-related dutiesPreferred:Mac OS X and/or Linux skillsApple ACMT certificationWindows Provisioning Packages/MDTMicrosoft Endpoint ManagerWork Location:Knoxville TNOnsiteCompensation and Benefits:UT market range: MR 08Find more information on the UT Market Range structurehereFind more information on UT BenefitshereApplication Instructions:To express interest please submit an application with the noted below attachments.ResumeList of 3 professional referencesAbout the Division:The Office of Innovative Technologies (OIT) seeks to support the universitys mission by providing customer driven IT services in a consistent and credible manner.Required Experience:IC Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1