Desktop Support Engineer at Avacend

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. Services delivered at: 600 Washington Blvd. Stamford CT (Primary Site) 35 Nutmeg Drive Trumbull CT (Disaster Recovery Site) Walk-up phone and email support with no appointment needed. Full incident resolution related to Local Services. Replacement/swap of faulty equipment and peripherals using NatWest-owned stock. General IT guidance and support for user devices. Management of local consigned hardware stock for break-fix and service requests. Logging of Incidents or Service Requests on behalf of users when required. Completion of Service Requests that can be resolved directly on-site. Implementing small service improvements based on recurring user feedback. Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues. Reason for Request: Requirements: This is a Desktop Engineer role for the Stamford location - Onsite Top 3 skills: Intune/MECM expertise for application deployment and device management. Strong application troubleshooting skills across Windows 10/11. Experience supporting enterprise apps (e.g. Trading floor Bloomberg add-ins trading tools). Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1