Desktop Support Engineer at Cardinal Group Career

POSITION: Desktop Support Engineer Level ICOMPENSATION: Pursuant to Colorado regulations if this job is performed in Colorado the salary range is $25.00 - $32.00/hr. âEligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts. REPORTS TO: I.T. ManagerLOCATION: Denver CO (Not Remote Eligible)SUMMARYThe desktop support engineer assists Cardinal team members with hardware and software issues. You will provide on-site or remote technical assistance including the setting up of computer hardware systems installing and upgrading software laptop maintenance inventory management and troubleshooting basic IT issues. As the Desktop Support Engineer Level I you will provide technical support to all communities to manage operations and accounting functions within our management software. You will assist our existing Systems team in the daily operation and maintenance of our systems environment.ESSENTIAL RESPONSIBILITIES (Including but not limited to):Provide support for end users in the usage and maintenance of software programs and hardware.Troubleshoot issues with laptops printers peripheral devices and softwareAssist with projects related to hardware and softwareInstalls system components using supplied installation instructions and toolsTrack and report on configuration items components and changesGather and record information to facilitate incident resolutionApplies tools techniques and processes to maintain an accurate asset databasePlace orders for hardware and softwareDocumentation of processes and proceduresSupport for Windows and MacOS operating systemsSupport and troubleshoot connectivity issues as they pertain to access to cloud applicationsAttends weekly meetings with IT vendors to assist with collaboration and policiesPREFERRED QUALIFICATIONS:Excellent communication and customer service skillsProficient problem solving and troubleshooting skillsFamiliarity with SolarWinds or similar ticketing systemExperience supporting Windows operating systemsExperience supporting MacOS X operating systemsFamiliarity with G-SuiteUnderstanding of network fundamentalsMeet strict deadlines and prioritize assigned projects and tasks accordingly.Ability to embrace and champion the Cardinal Culture and Cardinal Core Values every day.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the Team Member is regularly required to use hands to finger type handle or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms and stoop or squat. The Team Member is often required to sit. The Team Member must be able to push pull lift carry or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.Regular local travel may be required to assist properties as needed attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader. Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 25 - 32