Desktop Support Engineer at Sybex Support Services Inc.

Scope Desktop Engineering Support SD Engineer (L2) is responsible for effectively using advanced skills to troubleshoot advanced hardware and software problems. Tasks include but are not limited to hardware troubleshooting and upgrades AV troubleshooting and support offering a White Glove/VIP service and support relating to sales installation and configuring of applications and other software on the company issued desktop/laptop and mobile addition the engineer is responsible for interfacing with Supplier L3 support engineering or Customer professional services to provide timely resolution; The Candidate 1. Bachelors degree in computer science information systems computer engineering system analysis or a related field or equivalent work experience 2. 5 years of experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure. 3. Experience with Cisco endpoints and infrastructure (Control Hub) 4. UC infrastructure (Ring Central) 5. Experience with Webex administration and other web/audio collaboration platforms and services specifically Microsoft Teams and Zoom. 6. Strong infrastructure implementation and project deployment experience 7. Proven analytical evaluative and problem-solving abilities with keen attention to detail. 8. Proven ability to drive successful results across multiple functional areas 9. Excellent interpersonal skills as well as proven written and oral communication skills and the ability to present ideas in business-friendly and user-friendly language. 10. Strong interpersonal communication and negotiation skills to help influence and work with others collaboratively and constructively Highly self-motivated and directed. 11. Extensive experience working in a team-oriented collaborative environment globally 12. Well versed in Desktop technologies (Windows 10 Macintosh and Office 365) Collaboration technologies (WebEx Teams SharePoint One Drive) Server Technologies and Network Technologies. Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1