Desktop Support Manager at TEKsystems

*Job Title:* Supervisor, End User Support *Location:* Cleveland, Ohio, 44114 (Onsite - 5 days per week)*Salary Range:* $60,000 - $90,000 *About the Role* We are seeking a *Supervisor, End User Support* to lead and manage a dynamic team responsible for delivering exceptional desktop and help desk support. This role is critical to ensuring operational excellence, meeting service level agreements, and driving continuous improvement in end-user experience. *Key Responsibilities* * Supervise, train, and mentor End User Support staff to deliver high-quality service.* Oversee daily operations, including ticket management in *ServiceNow*, ensuring timely resolution and adherence to SLAs.* Provide technical support for complex issues and manage escalations.* Implement and maintain policies, procedures, and performance metrics to improve efficiency and customer satisfaction.* Manage hardware asset inventory and depot operations.* Prepare and analyze reports on team performance and identify areas for improvement.* Collaborate with other IT teams and vendors to ensure seamless service delivery.* Stay current with industry trends and recommend innovative solutions. *Top Skills Required* * *3+ years* experience managing a *desktop support or help desk team*.* Proficiency with *ServiceNow* ticketing system.* *Hardware asset management* experience. *Nice-to-Have Skills* * *PowerShell* scripting for automation.* Certifications in *ITIL*, *Microsoft*, or *CompTIA*. *What We're Looking For* * A personable, energetic, and proactive leader who thrives in a fast-paced environment.* Strong communication and problem-solving skills.* Ability to foster a positive team culture and drive operational excellence. *Benefits* * Competitive salary ($60K-$90K).* *18 days PTO* and *16 holidays* (with potential for ~20 annually).* Comprehensive health, vision, and dental insurance.* HSA and *401K match*.* Opportunities for career growth and advancement. *Work Environment:* This is a *fully onsite role (5 days per week)* in Cleveland, OH.*Job Type & Location*This is a Permanent position based out of Cleveland, OH.*Pay and Benefits*The pay range for this position is $58000.00 - $90000.00/yr.18 days PTO16 holidays next yearHealth, Vision, Dental InsuranceHSA401K match*Workplace Type*This is a fully onsite position in Cleveland,OH.*Application Deadline*This position is anticipated to close on Dec 19, 2025.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.