Desktop Support Specialist at Kelly Science, Engineering, Technology & Telecom

Important information: To be immediately considered, please send an updated version of your resume to [email protected] Title: Computer Support Associate (Infrastructure Engineer)Pay rate: $32.78 per hourDuration: Until Oct/2025W2 contract only (No C2C)Location- Torrance, CA, 90503 (ONSITE)OnsiteHere are the skill set they are looking for- • 3-5 years Dell and HP laptop and workstation support. Mac is a plus.• 1-3 years RedHat Linux experience a plus• 1-3 Cisco router and switch deployment/support a plus.• Service Now ticketingKey Responsibilities:Provide hands-on IT support for all departments at the Torrance location.Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals.Deliver exceptional customer service to internal users and stakeholders.Manage and resolve IT tickets using ServiceNow or similar platforms.Support and maintain networking equipment, endpoints, and collaborative tools.Assist with AI-related tools and technologies as part of ongoing innovation efforts.Document resolutions, procedures, and updates in knowledge bases and ticketing systems.Participate in system upgrades, deployments, and asset lifecycle management.Required Skills & Qualifications:Proven experience in IT support or engineering roles.Strong troubleshooting skills across hardware, software, and networking.Familiarity with ServiceNow, incident management, and ticket prioritization.General understanding of AI technologies and their application in IT environments.Excellent communication and interpersonal skills.Ability to work independently and collaboratively across teams.