Desktop Support Specialist at University of Miami

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The Desktop Support Specialist provides triage diagnostic and troubleshooting technical support services related to business applications and operating systems to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with management network services and application development to identify requirements and resolutions to incidents for all Academy Employees located at the Newman Alumni Center location.Job Functions1. Responsible for installation troubleshooting configuration and repair of UM managed equipment including desktop PC laptops printers and comparable devices across Windows and Mac environments.2. Provide quality customer service support in a prompt courteous and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently.3. Organizes and prioritizes support requests.4. Monitors administers tracks and verify completion of Desktop Support incident.5. Assists staff with the installation configuration and ongoing usability of desktop computers peripheral equipment and software.6. Prepares installs tests and certifies any desktop configuration including software drivers.7. Provide remote technical support for the installation coordination and daily operation of user application software on the network using remote tools available.8. Applies migration from the previous PC and executes PC hardware moves.9. Loads and configure software on desktop as needed.10. Document all interactions with users related to the incidents and Requests in the ServiceNow incident tracking system.11. Decommissions any existing hardware that has been replaced and ensure Hard Drive and UM media are disposed of following the Universities standards and procedures.12. Adheres to University and unit-level policies and procedures and safeguards University assets.13. On-call to respond to software or hardware issues as required for Escalated issues and after-hour support.14. Technician will be the first point of contact for Academy employees and VIP employees located at the Newman Alumni Center.Minimum QualificationsEducation:Associates degree.Experience:Minimum 3 years of relevant experience. Any relevant education certifications and/or work experience may be considered.Knowledge Skills and Attitudes: Skill in completing assignments accurately and with attention to detail. Ability to analyze organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings nights and weekends as necessary. Commitment to the Universitys core values. Ability to work independently and/or in a collaborative environment. Proficiency in computer software (i.e. Microsoft Office).The University of Miami is recognized as one of the nations premier research institutions and academic health systems and is among the largest employers in South Florida.With more than 20000 faculty and staff the University is committed to excellence and guided by a mission to positively impact the lives of students patients and communities locally and globally.We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values the University community works together to build an environment defined by purpose collaboration and service.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffRequired Experience:IC Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1