Desktop Support Technician (Boston) at Randstad USA

Desktop Support / Network Technician IOnsite: 55 Fruit Street, Boston, MAContract: 3-6 months, with possible extensionSchedule: M-F. 8:00am-4:30pmPay rate $24.00 p/hr - W2*W2 Contract Only*Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support.MUST HAVES:-- Strong commitment to providing superior customer service-- One year of experience in desktop support role-- Hands-on experience with the installation, repair and troubleshooting of personal computers--------------------------------------------------------------------------------------------The Network Technician I provides technical support services for desktop computers, laptop computers, printers,tablets, monitors, scanners and other peripheral devices. Services will include device deployment, softwareinstallation, testing network connections, troubleshooting services and repairs. Service requests will be trackedand documented in service management software.The specifics associated with this role are described in the attached Position Summary.Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects andkey objectives for this position. These items should be evaluated throughout the year and included in the written annualevaluation. Provide break/fix technical support services for networked and stand-alone computing equipment Use knowledgebase articles, where appropriate, to resolve issues Document work performed within the service management software; document device and user data asrequired Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate Provide setup and configuration of computers and other network devices in compliance with Mass GeneralBrigham standards; participate in large hardware deployments, moves and operating system rollouts Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating systemsoftware, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warrantyhardware and cable management Provide next level technical support for Service Desk staff Provide turnover report for next shift