Desktop Support Technician at Softtek Integration Systems

Softtek Integration Systems, Inc. is seeking an experienced Desktop Technician L2 at Wooster, OH. This is a Full-time position. Desktop Support Technician - II Softtek Integration Systems, Inc. is seeking an experienced Desktop Technician L2 to support our IT services agreement with our client near Wooster, OH. Technical, Business & Role Skills: As an Onsite Desktop Technician, you will be responsible for providing direct, hands-on IT support to end-users in Schaeffler Wooster & Strongsville in Ohio. Your duties include diagnosing and resolving hardware and software issues, installing and configuring desktop systems [Win 10 &11], and supporting peripherals such as printers, mobile devices, scanners and production machines. You will handle troubleshooting tasks, system upgrades, and maintenance to ensure minimal disruption to business operations. The ideal candidate will have strong problem-solving skills, excellent customer service, and a solid understanding of desktop environments (Windows). You will collaborate closely with Schaeffler IT teams and third Party Team and provide clear documentation of issues and solutions. Flexibility, attention to detail, and the ability to prioritize tasks effectively are key attributes for success in this role. Activities to Perform: Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals. Replace or repair defective hardware components such as RAM, hard drives, motherboards, and monitors. Install, update, and troubleshoot operating systems (Windows) and business software applications. Assist users with login issues, password resets, and account configurations. Provide training or guidance on using hardware and software tools effectively. Ensure a positive and efficient support experience for end-users. Respond to and resolve tickets in a timely manner based on service-level agreements (SLAs). Document issues, resolutions, and support activities clearly in the ticketing system. Escalate unresolved issues to higher-level support or remote teams when necessary.